> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# CSAT

> The CSAT (Customer Satisfaction) API allows you to programmatically manage customer satisfaction scores and settings within your organization.

The CSAT (Customer Satisfaction) API allows you to programmatically manage customer satisfaction scores and settings within your organization.
CSAT scores help you measure customer satisfaction and track the effectiveness of your customer support interactions.

<Tip>
  Looking for the setup guide? See [Collect Customer Satisfaction](/resources/csat) for how to enable CSAT, configure channels, and wire it into workflows.
</Tip>

## Overview

CSAT functionality in our system enables:

* **Customer Satisfaction Tracking** - Collect and analyze customer satisfaction scores for support interactions
* **Channel-Specific Settings** - Configure CSAT collection for different communication channels (web, phone, SMS, etc.)
* **Session Analytics** - Track CSAT scores per session and analyze customer satisfaction trends
* **Automated Collection** - Automatically send CSAT requests after support interactions
* **Performance Insights** - Monitor team performance and customer satisfaction metrics

## Available Endpoints

<CardGroup>
  <Card title="Get All CSAT Scores" icon="list" href="/api-reference/csat/get_all">
    Retrieve all CSAT scores with pagination
  </Card>

  <Card title="Get Specific CSAT Score" icon="magnifying-glass" href="/api-reference/csat/get">
    Get detailed information about a specific CSAT score
  </Card>

  <Card title="Get Session CSAT Score" icon="comments" href="/api-reference/csat/get_session">
    Retrieve CSAT score for a specific session
  </Card>

  <Card title="Check Channel Settings" icon="gear" href="/api-reference/csat/check_channel">
    Check if CSAT is enabled for a specific channel
  </Card>

  <Card title="Check CSAT Sent Status" icon="paper-plane" href="/api-reference/csat/check_sent">
    Check if CSAT has been sent for a session
  </Card>
</CardGroup>