> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

> Retrieve the categories OpenCX uses to group customer-feedback insights. Use when driving the customer insights categorisation workflow from external code.

# Get categories



## OpenAPI

````yaml get /insights/categories
openapi: 3.1.0
info:
  title: OpenCX API
  description: >

    OpenCX is an AI-powered, all-in-one platform for customer support and
    outbound communications.


    Use this API to manage your OpenCX organization's AI agents, actions,
    conversations, contacts, and more.


    To get started, generate a new API key from the dashboard.


    ## Authentication

    All API endpoints require authentication using a Bearer token. You can
    generate an API key from your OpenCX dashboard.


    ## Rate Limiting

    API requests are rate limited to ensure fair usage. The current limits are:

    - 100 requests per minute for standard endpoints

    - 1000 requests per minute for streaming endpoints


    ## Error Handling

    The API uses standard HTTP status codes and returns detailed error messages
    in the response body.
  version: 1.0-beta
  license:
    name: MIT
    url: https://opensource.org/licenses/MIT
servers:
  - url: https://api.open.cx
    description: Production
security:
  - bearerAuth: []
paths:
  /insights/categories:
    get:
      summary: Get categories
      description: Retrieve categories for customer feedback
      operationId: getCategories
      parameters:
        - schema:
            type: string
            enum:
              - base
              - suggested
              - user_defined
          in: query
          name: type
          required: false
        - schema:
            type: string
          in: query
          name: search
          required: false
          description: Case-insensitive keyword match on category name or description.
      responses:
        '200':
          description: Default Response
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/PublicCategoryDto'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorDto'
components:
  schemas:
    PublicCategoryDto:
      $schema: https://json-schema.org/draft/2020-12/schema
      $id: '#/components/schemas/PublicCategoryDto'
      type: object
      properties:
        id:
          type: string
          format: uuid
          pattern: >-
            ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
        name:
          type: string
        description:
          anyOf:
            - type: string
            - type: 'null'
        type:
          type: string
          enum:
            - base
            - suggested
            - user_defined
      required:
        - id
        - name
        - description
        - type
      additionalProperties: false
    ErrorDto:
      type: object
      properties:
        statusCode:
          type: integer
        message:
          type: string
        error:
          type: string
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````