> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Insights

> The Customer Insights API allows you to programmatically access and manage AI-generated insights from your customer interactions.

The Customer Insights API allows you to programmatically access and manage AI-generated insights from your customer interactions.
Our AI automatically analyzes every customer interaction across all channels (email, SMS, phone, WhatsApp, Slack, and web)
to extract meaningful patterns and insights that help you understand your customers better.

## Overview

Customer Insights are automatically generated from your customer interactions and consist of:

* **Pattern Recognition** - AI identifies recurring themes and issues
* **Sentiment Analysis** - Understanding customer satisfaction levels
* **Topic Clustering** - Grouping similar feedback and concerns
* **Cross-channel Intelligence** - Combining insights from all communication channels

## Available Endpoints

<CardGroup>
  <Card title="Get All Insights" icon="list" href="/api-reference/customer-insights/get_all">
    Retrieve all customer insights with optional filtering
  </Card>

  <Card title="Get Specific Insight" icon="magnifying-glass" href="/api-reference/customer-insights/get">
    Get detailed information about a specific insight
  </Card>

  <Card title="Resolve Insight" icon="check" href="/api-reference/customer-insights/resolve">
    Mark an insight as resolved
  </Card>

  <Card title="Assign Insight" icon="user-plus" href="/api-reference/customer-insights/assign">
    Assign an insight to a team member
  </Card>
</CardGroup>