> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Handoff Analytics

> Handoff analytics provide visibility into why and when the AI agent hands conversations off to human agents.

Handoff analytics provide visibility into why and when the AI agent hands conversations off to human agents. Use this data to improve your AI's performance by identifying gaps in knowledge, tools, or instructions.

## What are Handoffs?

A handoff occurs when the AI agent determines it cannot fully resolve a customer's request and transfers the conversation to a human agent. Each handoff event captures:

* **Reason** — Why the AI handed off (missing knowledge, missing tools, unclear instructions, user request, prohibited topic)
* **Sentiment** — The customer's sentiment at the time of handoff
* **References** — What knowledge articles, tools, or instructions were involved

## Available Endpoints

<CardGroup>
  <Card title="Get Analytics" icon="chart-mixed" href="/api-reference/handoff-analytics/get">
    Get a comprehensive handoff analytics overview
  </Card>

  <Card title="List Events" icon="list" href="/api-reference/handoff-analytics/events">
    List individual handoff events with per-session reasons and summaries
  </Card>
</CardGroup>