> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

> Fetch one help center article with its source version and every locale version. Use to read the current draft and published content.

# Get a help center article



## OpenAPI

````yaml get /hc/{helpCenterId}/articles/{entityId}
openapi: 3.1.0
info:
  title: OpenCX API
  description: >

    OpenCX is an AI-powered, all-in-one platform for customer support and
    outbound communications.


    Use this API to manage your OpenCX organization's AI agents, actions,
    conversations, contacts, and more.


    To get started, generate a new API key from the dashboard.


    ## Authentication

    All API endpoints require authentication using a Bearer token. You can
    generate an API key from your OpenCX dashboard.


    ## Rate Limiting

    API requests are rate limited to ensure fair usage. The current limits are:

    - 100 requests per minute for standard endpoints

    - 1000 requests per minute for streaming endpoints


    ## Error Handling

    The API uses standard HTTP status codes and returns detailed error messages
    in the response body.
  version: 1.0-beta
  license:
    name: MIT
    url: https://opensource.org/licenses/MIT
servers:
  - url: http://localhost:8080
    description: Development
  - url: https://api.open.cx
    description: Production
security:
  - bearerAuth: []
paths:
  /hc/{helpCenterId}/articles/{entityId}:
    get:
      summary: Get a help center article
      description: Fetch one article with its source version and locale versions.
      operationId: getHelpCenterArticle
      parameters:
        - schema:
            type: string
          in: query
          name: language_code
          required: false
        - schema:
            type: string
            format: uuid
            pattern: >-
              ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
          in: path
          name: helpCenterId
          required: true
        - schema:
            type: string
            format: uuid
            pattern: >-
              ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
          in: path
          name: entityId
          required: true
      responses:
        '200':
          description: Default Response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ArticleWithVersionsResponseDto'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorDto'
components:
  schemas:
    ArticleWithVersionsResponseDto:
      $schema: https://json-schema.org/draft/2020-12/schema
      $id: '#/components/schemas/ArticleWithVersionsResponseDto'
      type: object
      properties:
        entity:
          type: object
          properties:
            id:
              type: string
              format: uuid
              pattern: >-
                ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
            help_center_id:
              type: string
              format: uuid
              pattern: >-
                ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
            category_entity_id:
              type: string
              format: uuid
              pattern: >-
                ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
            created_at:
              type: string
              format: date-time
          required:
            - id
            - help_center_id
            - category_entity_id
            - created_at
          additionalProperties: false
        activeSourceVersion:
          anyOf:
            - type: object
              properties:
                id:
                  type: string
                  format: uuid
                  pattern: >-
                    ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                entity_id:
                  type: string
                  format: uuid
                  pattern: >-
                    ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                version_number:
                  anyOf:
                    - type: integer
                      minimum: -9007199254740991
                      maximum: 9007199254740991
                    - type: 'null'
                content_markdown:
                  anyOf:
                    - type: string
                    - type: 'null'
                meta_title:
                  anyOf:
                    - type: string
                    - type: 'null'
                meta_description:
                  anyOf:
                    - type: string
                    - type: 'null'
                generated_from_session_id:
                  anyOf:
                    - type: string
                      format: uuid
                      pattern: >-
                        ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                    - type: 'null'
                created_at:
                  type: string
                  format: date-time
                is_active:
                  anyOf:
                    - type: boolean
                    - type: 'null'
              required:
                - id
                - entity_id
                - version_number
                - content_markdown
                - meta_title
                - meta_description
                - generated_from_session_id
                - created_at
                - is_active
              additionalProperties: false
            - type: 'null'
        latestSourceVersion:
          anyOf:
            - type: object
              properties:
                id:
                  type: string
                  format: uuid
                  pattern: >-
                    ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                entity_id:
                  type: string
                  format: uuid
                  pattern: >-
                    ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                version_number:
                  anyOf:
                    - type: integer
                      minimum: -9007199254740991
                      maximum: 9007199254740991
                    - type: 'null'
                content_markdown:
                  anyOf:
                    - type: string
                    - type: 'null'
                meta_title:
                  anyOf:
                    - type: string
                    - type: 'null'
                meta_description:
                  anyOf:
                    - type: string
                    - type: 'null'
                generated_from_session_id:
                  anyOf:
                    - type: string
                      format: uuid
                      pattern: >-
                        ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                    - type: 'null'
                created_at:
                  type: string
                  format: date-time
                is_active:
                  anyOf:
                    - type: boolean
                    - type: 'null'
              required:
                - id
                - entity_id
                - version_number
                - content_markdown
                - meta_title
                - meta_description
                - generated_from_session_id
                - created_at
                - is_active
              additionalProperties: false
            - type: 'null'
        locale:
          anyOf:
            - type: object
              properties:
                id:
                  type: string
                  format: uuid
                  pattern: >-
                    ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                source_version_id:
                  type: string
                  format: uuid
                  pattern: >-
                    ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                entity_id:
                  type: string
                  format: uuid
                  pattern: >-
                    ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                help_center_id:
                  type: string
                  format: uuid
                  pattern: >-
                    ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                language_code:
                  type: string
                title:
                  type: string
                slug:
                  type: string
                content_markdown:
                  anyOf:
                    - type: string
                    - type: 'null'
                is_manual:
                  anyOf:
                    - type: boolean
                    - type: 'null'
                translated_from_locale_version_id:
                  anyOf:
                    - type: string
                      format: uuid
                      pattern: >-
                        ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                    - type: 'null'
                created_at:
                  type: string
                  format: date-time
                is_published:
                  anyOf:
                    - type: boolean
                    - type: 'null'
                published_at:
                  anyOf:
                    - type: string
                      format: date-time
                    - type: 'null'
              required:
                - id
                - source_version_id
                - entity_id
                - help_center_id
                - language_code
                - title
                - slug
                - content_markdown
                - is_manual
                - translated_from_locale_version_id
                - created_at
                - is_published
                - published_at
              additionalProperties: false
            - type: 'null'
      required:
        - entity
        - activeSourceVersion
        - latestSourceVersion
        - locale
      additionalProperties: false
    ErrorDto:
      type: object
      properties:
        statusCode:
          type: integer
        message:
          type: string
        error:
          type: string
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````