> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# List Freshdesk groups

> List the groups of the connected Freshdesk account, to pick the default or handoff group.



## OpenAPI

````yaml get /integrations/freshdesk/groups
openapi: 3.1.0
info:
  title: OpenCX API
  description: >

    OpenCX is an AI-powered, all-in-one platform for customer support and
    outbound communications.


    Use this API to manage your OpenCX organization's AI agents, actions,
    conversations, contacts, and more.


    To get started, generate a new API key from the dashboard.


    ## Authentication

    All API endpoints require authentication using a Bearer token. You can
    generate an API key from your OpenCX dashboard.


    ## Rate Limiting

    API requests are rate limited to ensure fair usage. The current limits are:

    - 100 requests per minute for standard endpoints

    - 1000 requests per minute for streaming endpoints


    ## Error Handling

    The API uses standard HTTP status codes and returns detailed error messages
    in the response body.
  version: 1.0-beta
  license:
    name: MIT
    url: https://opensource.org/licenses/MIT
servers:
  - url: http://localhost:8080
    description: Development
  - url: https://api.open.cx
    description: Production
security:
  - bearerAuth: []
paths:
  /integrations/freshdesk/groups:
    get:
      summary: List Freshdesk groups
      description: >-
        List the Freshdesk groups, for picking the default or handoff group.
        Answers `connected: false` with an empty list when Freshdesk is not
        connected.
      operationId: listFreshdeskGroups
      responses:
        '200':
          description: Default Response
          content:
            application/json:
              schema:
                type: object
                properties:
                  connected:
                    type: boolean
                  groups:
                    type: array
                    items:
                      $ref: '#/components/schemas/FreshdeskGroupDto'
                required:
                  - connected
                  - groups
                additionalProperties: false
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorDto'
components:
  schemas:
    FreshdeskGroupDto:
      $schema: https://json-schema.org/draft/2020-12/schema
      $id: '#/components/schemas/FreshdeskGroupDto'
      type: object
      properties:
        id:
          type: string
        name:
          type: string
        auto_ticket_assign:
          type: boolean
          description: >-
            Whether Freshdesk auto-assignment is enabled on the group — the
            freshdesk_automation handoff mode depends on it
      required:
        - id
        - name
        - auto_ticket_assign
      additionalProperties: false
    ErrorDto:
      type: object
      properties:
        statusCode:
          type: integer
        message:
          type: string
        error:
          type: string
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````

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