> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

> Remove an address from the do-not-contact list. By default only entries added through the API are removed; a person’s own opt-out is reported as skipped.

# Unblock an address



## OpenAPI

````yaml delete /outbound/blocklist
openapi: 3.1.0
info:
  title: OpenCX API
  description: >

    OpenCX is an AI-powered, all-in-one platform for customer support and
    outbound communications.


    Use this API to manage your OpenCX organization's AI agents, actions,
    conversations, contacts, and more.


    To get started, generate a new API key from the dashboard.


    ## Authentication

    All API endpoints require authentication using a Bearer token. You can
    generate an API key from your OpenCX dashboard.


    ## Rate Limiting

    API requests are rate limited to ensure fair usage. The current limits are:

    - 100 requests per minute for standard endpoints

    - 1000 requests per minute for streaming endpoints


    ## Error Handling

    The API uses standard HTTP status codes and returns detailed error messages
    in the response body.
  version: 1.0-beta
  license:
    name: MIT
    url: https://opensource.org/licenses/MIT
servers:
  - url: http://localhost:8080
    description: Development
  - url: https://api.open.cx
    description: Production
security:
  - bearerAuth: []
paths:
  /outbound/blocklist:
    delete:
      summary: Unblock an address
      description: >-
        Removes an address from the do-not-contact list so it can be contacted
        again.


        By default this only removes entries added through this API. Two kinds
        are left in place: entries created when someone opted out themselves,
        and entries that cover a single channel. Both are reported as `skipped`
        — pass `include_provider_entries=true` to remove them too.
      operationId: removeFromOutboundBlocklist
      parameters:
        - schema:
            type: string
            enum:
              - phone
              - email
              - whatsapp_user_id
          in: query
          name: identity_type
          required: true
          description: >-
            What kind of address this is. "phone" is stored in international
            format, "email" is lowercased, and "whatsapp_user_id" is the
            WhatsApp id of a contact whose phone number is hidden.
        - schema:
            type: string
            minLength: 1
            maxLength: 320
          in: query
          name: identity_value
          required: true
          description: The address itself — e.g. "+962790007001" or "lead@example.com".
        - schema:
            type: string
          in: query
          name: include_provider_entries
          required: false
          description: >-
            Send "true" to also remove entries recorded when the person opted
            out themselves, and entries scoped to a single channel. Accepts
            "true" or "false"; defaults to "false".
      responses:
        '200':
          description: Default Response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/RemoveFromOutboundBlocklistOutputDto'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorDto'
components:
  schemas:
    RemoveFromOutboundBlocklistOutputDto:
      $schema: https://json-schema.org/draft/2020-12/schema
      $id: '#/components/schemas/RemoveFromOutboundBlocklistOutputDto'
      type: object
      properties:
        removed:
          type: number
          description: How many entries were removed.
        skipped:
          type: number
          description: >-
            How many matching entries were left in place because they were not
            added through this API. When this is above zero the address is still
            blocked — retry with include_provider_entries=true if you intend to
            remove those too.
      required:
        - removed
        - skipped
      additionalProperties: false
    ErrorDto:
      type: object
      properties:
        statusCode:
          type: integer
        message:
          type: string
        error:
          type: string
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````