> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone handle time breakdown

> Get phone average handle time with its talk, hold and after-call work parts grouped by team, agent, day, week, or month.

Takes the same filters as [Phone handle time](https://docs.open.cx/api-reference/sla-analytics/phone-handle-time.md), plus `group_by`: `team` (the team the agent answered from), `agent`, `day`, `week` (starting Monday), or `month`, in `timezone`.


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