> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone handle time

> Get phone average handle time (AHT): talk, hold and after-call work for calls human agents handled, and how many handles took longer than their target.

`from` and `to` select handles by when the agent answered. `timezone` is an IANA name, default `UTC`. Filter with `team_id`, `policy_id`, `user_id`, or `direction` (`inbound`, `outbound`).

`aht_seconds` is `(talk_seconds + hold_seconds + after_call_work_seconds) / handles`. Only finished handles count: the agent has left the call and their after-call work has ended. A call two agents handled counts once for each. `over_target_rate` is `over_target / graded`, where `graded` handles had an AHT target when the agent answered. `target_seconds` is the target when every handle in the range had the same one, otherwise `null`. See [Average handle time](https://docs.open.cx/phone/answer-time-sla.md#average-handle-time).


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