> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone handles

> List each time a human agent handled a call: answer, leave and after-call work end times, and the talk, hold and after-call work seconds with the AHT target.

Returns one row per stint of an agent on a call, oldest answer first, with the same filters as [Phone handle time](https://docs.open.cx/api-reference/sla-analytics/phone-handle-time.md). An agent who leaves a call and comes back to it (a conference guest invited again, a queue ringing them again) has a row for each stint; the handle time reports add those up and count the agent once for that call.

Until a row is `finished`, some parts are still running:

* `talk_seconds` is `null` while the agent is on the call, and final once they leave.
* `after_call_work_seconds` and `handle_seconds` are `null` until the agent's after-call work ends.
* `hold_seconds` is never `null`: it is the agent's hold time so far.

Page with `limit` (up to 500, default 100) and pass `next_cursor` back as `cursor`.


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