> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

> Get SLA analytics trend — Get SLA compliance rates over time, grouped by day or week.

# Get SLA analytics trend



## OpenAPI

````yaml get /sla/analytics/trend
openapi: 3.1.0
info:
  title: OpenCX API
  description: >

    OpenCX is an AI-powered, all-in-one platform for customer support and
    outbound communications.


    Use this API to manage your OpenCX organization's AI agents, actions,
    conversations, contacts, and more.


    To get started, generate a new API key from the dashboard.


    ## Authentication

    All API endpoints require authentication using a Bearer token. You can
    generate an API key from your OpenCX dashboard.


    ## Rate Limiting

    API requests are rate limited to ensure fair usage. The current limits are:

    - 100 requests per minute for standard endpoints

    - 1000 requests per minute for streaming endpoints


    ## Error Handling

    The API uses standard HTTP status codes and returns detailed error messages
    in the response body.
  version: 1.0-beta
  license:
    name: MIT
    url: https://opensource.org/licenses/MIT
servers:
  - url: https://api.open.cx
    description: Production
security:
  - bearerAuth: []
paths:
  /sla/analytics/trend:
    get:
      summary: Get SLA analytics trend
      description: Get SLA compliance rates over time, grouped by day or week.
      operationId: getSlaAnalyticsTrend
      parameters:
        - schema: {}
          in: query
          name: from
          required: true
        - schema: {}
          in: query
          name: to
          required: true
        - schema:
            default: UTC
            type: string
          in: query
          name: timezone
          required: false
        - schema:
            type: string
          in: query
          name: policy_id
          required: false
        - schema:
            type: string
          in: query
          name: team_id
          required: false
        - schema:
            type: string
            enum:
              - web
              - email
              - phone_voice
              - slack
              - sms
              - whatsapp
              - instagram
              - messenger
              - api
              - web_voice
          in: query
          name: channel
          required: false
        - schema:
            type: number
          in: query
          name: agent_id
          required: false
        - schema:
            default: day
            type: string
            enum:
              - day
              - week
          in: query
          name: granularity
          required: false
      responses:
        '200':
          description: Default Response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SlaTrendResponseDto'
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorDto'
components:
  schemas:
    SlaTrendResponseDto:
      $schema: https://json-schema.org/draft/2020-12/schema
      $id: '#/components/schemas/SlaTrendResponseDto'
      type: object
      properties:
        granularity:
          type: string
          enum:
            - day
            - week
        data:
          type: array
          items:
            type: object
            properties:
              date:
                type: string
              sessions_count:
                type: number
              compliance:
                type: object
                properties:
                  overall:
                    type: number
                  first_reply:
                    type: object
                    properties:
                      fulfilled:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      breached:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      completed_after_breach:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      active:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      rate:
                        type: number
                    required:
                      - fulfilled
                      - breached
                      - completed_after_breach
                      - active
                      - rate
                    additionalProperties: false
                  next_reply:
                    type: object
                    properties:
                      fulfilled:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      breached:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      completed_after_breach:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      active:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      rate:
                        type: number
                    required:
                      - fulfilled
                      - breached
                      - completed_after_breach
                      - active
                      - rate
                    additionalProperties: false
                  resolution:
                    type: object
                    properties:
                      fulfilled:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      breached:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      completed_after_breach:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      active:
                        type: integer
                        minimum: -9007199254740991
                        maximum: 9007199254740991
                      rate:
                        type: number
                    required:
                      - fulfilled
                      - breached
                      - completed_after_breach
                      - active
                      - rate
                    additionalProperties: false
                required:
                  - overall
                  - first_reply
                  - next_reply
                  - resolution
                additionalProperties: false
              percentiles:
                type: object
                properties:
                  first_reply:
                    type: object
                    properties:
                      p50:
                        type: number
                      p90:
                        type: number
                      p95:
                        type: number
                    required:
                      - p50
                      - p90
                      - p95
                    additionalProperties: false
                  next_reply:
                    type: object
                    properties:
                      p50:
                        type: number
                      p90:
                        type: number
                      p95:
                        type: number
                    required:
                      - p50
                      - p90
                      - p95
                    additionalProperties: false
                  resolution:
                    type: object
                    properties:
                      p50:
                        type: number
                      p90:
                        type: number
                      p95:
                        type: number
                    required:
                      - p50
                      - p90
                      - p95
                    additionalProperties: false
                required:
                  - first_reply
                  - next_reply
                  - resolution
                additionalProperties: false
            required:
              - date
              - sessions_count
              - compliance
              - percentiles
            additionalProperties: false
      required:
        - granularity
        - data
      additionalProperties: false
    ErrorDto:
      type: object
      properties:
        statusCode:
          type: integer
        message:
          type: string
        error:
          type: string
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````