> ## Documentation Index > Fetch the complete documentation index at: https://docs.open.cx/llms.txt > Use this file to discover all available pages before exploring further. # Create > Create an SLA policy with reply, resolution, or phone answer-time targets. Use when provisioning a workspace or adding a policy for a new team or queue. At least one of `first_reply_target_seconds`, `next_reply_target_seconds`, `resolution_target_seconds`, or `answer_target_seconds` is required. See [fields](/api-reference/sla-policies#fields) for ranges and the phone answer-time options. ```json theme={"dark"} { "name": "Support line", "office_hours_id": "a1b2c3d4-0000-4000-8000-000000000000", "answer_target_seconds": 30, "answer_target_percent": 75, "answer_count_mode": "all_offered", "answer_short_abandon_seconds": 5 } ``` ## OpenAPI ````yaml post /sla/policies openapi: 3.1.0 info: title: OpenCX API description: > OpenCX is an AI-powered, all-in-one platform for customer support and outbound communications. Use this API to manage your OpenCX organization's AI agents, actions, conversations, contacts, and more. To get started, generate a new API key from the dashboard. ## Authentication All API endpoints require authentication using a Bearer token. You can generate an API key from your OpenCX dashboard. ## Rate Limiting API requests are rate limited to ensure fair usage. The current limits are: - 100 requests per minute for standard endpoints - 1000 requests per minute for streaming endpoints ## Error Handling The API uses standard HTTP status codes and returns detailed error messages in the response body. version: 1.0-beta license: name: MIT url: https://opensource.org/licenses/MIT servers: - url: http://localhost:8080 description: Development - url: https://api.open.cx description: Production security: - bearerAuth: [] paths: /sla/policies: post: requestBody: required: true content: application/json: schema: $ref: '#/components/schemas/CreateSlaPolicyDto' responses: '201': description: Default Response content: application/json: schema: type: object properties: data: type: object properties: id: type: string format: uuid pattern: >- ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$ org_id: type: string name: type: string office_hours_id: anyOf: - type: string format: uuid pattern: >- ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$ - type: 'null' first_reply_target_seconds: anyOf: - type: integer minimum: -9007199254740991 maximum: 9007199254740991 - type: 'null' next_reply_target_seconds: anyOf: - type: integer minimum: -9007199254740991 maximum: 9007199254740991 - type: 'null' resolution_target_seconds: anyOf: - type: integer minimum: -9007199254740991 maximum: 9007199254740991 - type: 'null' answer_target_seconds: anyOf: - type: integer minimum: -9007199254740991 maximum: 9007199254740991 - type: 'null' answer_target_percent: anyOf: - type: integer minimum: -9007199254740991 maximum: 9007199254740991 - type: 'null' answer_count_mode: type: string enum: - all_offered - answered_only answer_short_abandon_seconds: anyOf: - type: integer minimum: -9007199254740991 maximum: 9007199254740991 - type: 'null' created_at: type: string updated_at: type: string required: - id - org_id - name - office_hours_id - first_reply_target_seconds - next_reply_target_seconds - resolution_target_seconds - answer_target_seconds - answer_target_percent - answer_count_mode - answer_short_abandon_seconds - created_at - updated_at additionalProperties: false required: - data additionalProperties: false '500': description: Internal Server Error content: application/json: schema: $ref: '#/components/schemas/ErrorDto' components: schemas: CreateSlaPolicyDto: $schema: https://json-schema.org/draft/2020-12/schema $id: '#/components/schemas/CreateSlaPolicyDtoInput' type: object properties: name: type: string minLength: 1 maxLength: 255 office_hours_id: anyOf: - type: string format: uuid pattern: >- ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$ - type: 'null' first_reply_target_seconds: anyOf: - type: integer exclusiveMinimum: 0 maximum: 9007199254740991 - type: 'null' next_reply_target_seconds: anyOf: - type: integer exclusiveMinimum: 0 maximum: 9007199254740991 - type: 'null' resolution_target_seconds: anyOf: - type: integer exclusiveMinimum: 0 maximum: 9007199254740991 - type: 'null' answer_target_seconds: description: >- Phone: callers waiting for a human must be answered within this many seconds (office hours only, when the policy has them). anyOf: - type: integer exclusiveMinimum: 0 maximum: 9007199254740991 - type: 'null' answer_target_percent: description: 'Phone: goal for the share of calls answered within the target.' anyOf: - type: integer minimum: 1 maximum: 100 - type: 'null' answer_count_mode: description: >- Phone: all_offered counts callers who were never answered as missed; answered_only grades answered calls only. type: string enum: - all_offered - answered_only answer_short_abandon_seconds: description: >- Phone: leave out callers who hang up within this many seconds of waiting. anyOf: - type: integer minimum: 0 maximum: 9007199254740991 - type: 'null' required: - name ErrorDto: type: object properties: statusCode: type: integer message: type: string error: type: string securitySchemes: bearerAuth: type: http scheme: bearer bearerFormat: JWT ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.