> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Get

> Get one SLA policy by ID, including its office hours and reply, resolution, and phone answer-time targets. Use when checking what a team or session is graded against.



## OpenAPI

````yaml get /sla/policies/{id}
openapi: 3.1.0
info:
  title: OpenCX API
  description: >

    OpenCX is an AI-powered, all-in-one platform for customer support and
    outbound communications.


    Use this API to manage your OpenCX organization's AI agents, actions,
    conversations, contacts, and more.


    To get started, generate a new API key from the dashboard.


    ## Authentication

    All API endpoints require authentication using a Bearer token. You can
    generate an API key from your OpenCX dashboard.


    ## Rate Limiting

    API requests are rate limited to ensure fair usage. The current limits are:

    - 100 requests per minute for standard endpoints

    - 1000 requests per minute for streaming endpoints


    ## Error Handling

    The API uses standard HTTP status codes and returns detailed error messages
    in the response body.
  version: 1.0-beta
  license:
    name: MIT
    url: https://opensource.org/licenses/MIT
servers:
  - url: http://localhost:8080
    description: Development
  - url: https://api.open.cx
    description: Production
security:
  - bearerAuth: []
paths:
  /sla/policies/{id}:
    get:
      parameters:
        - schema:
            type: string
            format: uuid
            pattern: >-
              ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
          in: path
          name: id
          required: true
      responses:
        '200':
          description: Default Response
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      id:
                        type: string
                        format: uuid
                        pattern: >-
                          ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                      org_id:
                        type: string
                      name:
                        type: string
                      office_hours_id:
                        anyOf:
                          - type: string
                            format: uuid
                            pattern: >-
                              ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$
                          - type: 'null'
                      first_reply_target_seconds:
                        anyOf:
                          - type: integer
                            minimum: -9007199254740991
                            maximum: 9007199254740991
                          - type: 'null'
                      next_reply_target_seconds:
                        anyOf:
                          - type: integer
                            minimum: -9007199254740991
                            maximum: 9007199254740991
                          - type: 'null'
                      resolution_target_seconds:
                        anyOf:
                          - type: integer
                            minimum: -9007199254740991
                            maximum: 9007199254740991
                          - type: 'null'
                      answer_target_seconds:
                        anyOf:
                          - type: integer
                            minimum: -9007199254740991
                            maximum: 9007199254740991
                          - type: 'null'
                      answer_target_percent:
                        anyOf:
                          - type: integer
                            minimum: -9007199254740991
                            maximum: 9007199254740991
                          - type: 'null'
                      answer_count_mode:
                        type: string
                        enum:
                          - all_offered
                          - answered_only
                      answer_short_abandon_seconds:
                        anyOf:
                          - type: integer
                            minimum: -9007199254740991
                            maximum: 9007199254740991
                          - type: 'null'
                      created_at:
                        type: string
                      updated_at:
                        type: string
                    required:
                      - id
                      - org_id
                      - name
                      - office_hours_id
                      - first_reply_target_seconds
                      - next_reply_target_seconds
                      - resolution_target_seconds
                      - answer_target_seconds
                      - answer_target_percent
                      - answer_count_mode
                      - answer_short_abandon_seconds
                      - created_at
                      - updated_at
                    additionalProperties: false
                required:
                  - data
                additionalProperties: false
        '500':
          description: Internal Server Error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorDto'
components:
  schemas:
    ErrorDto:
      type: object
      properties:
        statusCode:
          type: integer
        message:
          type: string
        error:
          type: string
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````

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