> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams

> The Teams API allows you to programmatically manage user teams within your organization.

The Teams API allows you to programmatically manage user teams within your organization.
Teams are used to organize users, manage permissions, and automate task assignments, making it easier
to handle customer support and insights effectively.

## Overview

Teams in our system enable:

* **Permission Management** - Control access to features and data based on team membership
* **Support Hours & Team Assignment** - Define support schedules and automatically route customer inquiries to the right team
* **Automated Task Assignment** - Automatically assign customer insights and AI recommendations to specific teams
* **Team Organization** - Structure your support and operations teams efficiently

## Available Endpoints

<CardGroup>
  <Card title="Get Specific Team" icon="magnifying-glass" href="/api-reference/teams/get">
    Get detailed information about a specific team
  </Card>

  <Card title="Create Team" icon="plus" href="/api-reference/teams/create">
    Create a new team
  </Card>

  <Card title="Update Team" icon="pen" href="/api-reference/teams/update">
    Update an existing team
  </Card>

  <Card title="Delete Team" icon="trash" href="/api-reference/teams/delete">
    Delete a team
  </Card>

  <Card title="Get All Teams" icon="list" href="/api-reference/teams/get_all">
    Get all teams in the organization
  </Card>

  <Card title="Add User to Team" icon="user-plus" href="/api-reference/teams/add_user">
    Add a user to a team
  </Card>

  <Card title="Remove User from Team" icon="user-minus" href="/api-reference/teams/remove_user">
    Remove a user from a team
  </Card>
</CardGroup>