> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations

> Connect your helpdesks, CRMs, e-commerce platforms, and automation tools from the integrations settings.

Connect your helpdesks, CRMs, e-commerce platforms, and automation tools from the [integrations settings](https://platform.open.cx/settings/integrations). Conversations, handoffs, and customer data stay in sync across systems.

<Tip>
  Pick the integration you want to connect below and follow its setup guide.
</Tip>

<Tabs>
  <Tab title="Ticketing & CRMs">
    <CardGroup cols={2}>
      <Card title="Zendesk" icon="headset" href="/dashboard/zendesk_integration">
        Ticket creation and handoff through Sunshine Conversations or the Zendesk API.
      </Card>

      <Card title="HubSpot" icon="users-viewfinder" href="/integrations/hubspot/overview">
        Unified ticketing and live chat handoff in HubSpot.
      </Card>

      <Card title="Intercom" icon="message" href="/integrations/intercom/overview">
        Conversation sync and handoff into your Intercom inbox.
      </Card>

      <Card title="Gorgias" icon="cart-shopping" href="/integrations/gorgias/overview">
        AI replies and ticket handoff into your Gorgias helpdesk.
      </Card>

      <Card title="Salesforce" icon="cloud" href="/integrations/salesforce/overview">
        Case management and chat handoff in Salesforce.
      </Card>

      <Card title="Creatio" icon="grid-2" href="/integrations/creatio/overview">
        Case creation and workflow automation in Creatio.
      </Card>
    </CardGroup>
  </Tab>

  <Tab title="E-commerce & Automation">
    <CardGroup cols={2}>
      <Card title="Shopify" icon="bag-shopping" href="/integrations/shopify/overview">
        Order lookup, product search, and customer metadata enrichment.
      </Card>

      <Card title="FareHarbor" icon="anchor" href="/integrations/fareharbor/overview">
        Tour and activity booking, availability checks, and payment links.
      </Card>

      <Card title="Jira" icon="list-check" href="/integrations/jira/overview">
        Turn customer conversations and AI recommendations into Jira issues.
      </Card>

      <Card title="Zapier" icon="bolt" href="/dashboard/zapier">
        Trigger zaps and run actions from OpenCX events.
      </Card>
    </CardGroup>
  </Tab>
</Tabs>

## How Integrations Work

<AccordionGroup>
  <Accordion title="Connect from the dashboard" icon="plug">
    Each integration is configured in **Settings > Integrations**. Select the integration, follow the connection steps, and OpenCX handles the rest.
  </Accordion>

  <Accordion title="Two-way sync" icon="arrows-rotate">
    Conversations and customer data flow between OpenCX and the connected platform. When the AI hands off, your agents see full context in their existing tool.
  </Accordion>

  <Accordion title="Per-integration configuration" icon="sliders">
    Each integration has its own settings for handoff behavior, field mapping, and sync preferences. See the individual setup guides for details.
  </Accordion>
</AccordionGroup>

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Build Agents" icon="robot" href="/build-agents/get-started">
    Configure your AI agent's knowledge and behavior.
  </Card>

  <Card title="Agent Training" icon="book" href="/knowledge/introduction">
    Connect knowledge sources like Zendesk articles, Notion, and more.
  </Card>

  <Card title="Autopilot & Topics" icon="sliders" href="/handoff/topics">
    Control which conversations the AI handles per channel.
  </Card>

  <Card title="Human Handoff" icon="user-group" href="/handoff/introduction">
    AI-to-human escalation across all channels.
  </Card>
</CardGroup>