> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing

> Simple, transparent pricing based on the value we deliver — base subscription plus usage-based resolution pricing, with comparison against other providers.

## Pricing Principles

<AccordionGroup>
  <Accordion title="Simple and transparent">
    We believe in straightforward pricing. One base fee, and you only pay for successful AI
    resolutions.
  </Accordion>

  <Accordion title="Full access to all features">
    No feature restrictions or hidden paywalls. Every subscription includes access to all current
    and future features.
  </Accordion>

  <Accordion title="Pay for value">
    You only pay when our AI successfully resolves support tickets - if we don't deliver value, you
    don't pay.
  </Accordion>

  <Accordion title="Unlimited human agents">
    No per-seat pricing. Add as many support agents as you need without additional costs.
  </Accordion>
</AccordionGroup>

## Our Pricing Model

### Base Subscription

* **\$250 USD per month**
* Includes:
  * Unlimited human agents
  * Full access to all features
  * AI-powered workspace
  * All communication channels
  * Analytics and reporting

### Usage-Based Pricing

You only pay when our AI successfully resolves a support ticket:

* **\$0.30 per successful AI resolution**

## How We Define Resolutions

### Successful Resolution Criteria

A ticket is considered successfully resolved when either:

1. The customer explicitly confirms their issue is resolved
2. The conversation naturally concludes with no further questions for 24 hours

### Resolution Examples

<AccordionGroup>
  <Accordion title="Example 1: Direct Confirmation">
    * AI: "Is your issue resolved?" - Customer: "Yes, thank you!" - Result: Marked as resolved,
      \$0.30 charged
  </Accordion>

  <Accordion title="Example 2: Natural Conclusion">
    * AI provides solution - Customer doesn't respond further - After 24 hours: Marked as resolved,
      \$0.30 charged
  </Accordion>

  <Accordion title="Example 3: Handoff to Human">
    * AI cannot fully resolve issue - Conversation handed to human agent - Result: No charge for AI
      resolution
  </Accordion>
</AccordionGroup>

## Comparison with Other Providers

Our pricing offers significant savings compared to traditional support platforms:

| Agents | Monthly Tickets | Zendesk | Intercom | Open.cx |
| ------ | --------------- | ------- | -------- | ------- |
| 30     | 2,000           | \$7,800 | \$6,400  | \$850\* |

\*Open.cx cost breakdown:

* \$250 base fee
* \~\$600 for AI resolutions (assuming 50% AI resolution rate)
* **Total savings: Over 85% compared to traditional platforms**

## Why Choose Open.cx?

1. **Cost Effective**: Pay significantly less than traditional support platforms
2. **Scalable**: Add unlimited agents without additional costs
3. **Efficient**: AI automation reduces human agent workload by \~50%
4. **Risk-Free**: Only pay for successful resolutions
5. **Full Featured**: Access to all features without restrictions

***

Need more information? [Contact our sales team](mailto:sales@open.cx) or start your 14-day trial today.