> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Categories

> Group articles into categories your customers browse and your team can bulk-edit.

**Categories** group related articles into the top-level sections your customers browse on the public Help Center. Every article belongs to exactly one category.

<Tip>
  Create a category from [**Help Center**](https://platform.open.cx/help-center) — open your Help Center and click **+ New category** in the sidebar.
</Tip>

## Categories vs. articles

Categories are lightweight — they exist only to organize articles.

|                 | Category                                                                    | Article                                                        |
| --------------- | --------------------------------------------------------------------------- | -------------------------------------------------------------- |
| **Purpose**     | Navigation group                                                            | The content customers read                                     |
| **Editable?**   | Yes — edits save instantly                                                  | Yes — edits create a new draft, publish when ready             |
| **Versioned?**  | No — changes apply immediately                                              | Yes — every publish writes a version                           |
| **Translated?** | Name and description translate automatically when a new language is enabled | Full body translates automatically; per-language publish state |
| **Deletable?**  | Only if empty (move articles out first)                                     | Yes — delete is permanent                                      |

## Edit a category

Open the category in the sidebar, click **Edit**, change the name or description, and save. Changes are live immediately — no draft, no publish step. If you have additional languages enabled, the translations regenerate in the background.

## Reorder

Drag categories in the sidebar to reorder. The public Help Center navigation reflects your order; search and the AI are not affected.

<Warning>
  You can't delete a category that still contains articles. Move the articles to another category (or delete them) first. This keeps URLs stable and prevents the AI from losing training content by accident.
</Warning>

## Good to know

<AccordionGroup>
  <Accordion title="One category per article" icon="file-lines">
    Articles belong to exactly one category. If the same content fits two places, link to it from the second category's article list or write a short cross-reference article.
  </Accordion>

  <Accordion title="Translations are automatic" icon="language">
    Category names and descriptions translate automatically when a new language is enabled. Manual overrides work the same way as articles — see [Translations](/help-center/translations).
  </Accordion>

  <Accordion title="No draft state" icon="bolt">
    Unlike articles, a category's name and description update the public site instantly. Pick the name you want to ship — there's no preview step.
  </Accordion>
</AccordionGroup>

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Articles" icon="file-lines" href="/help-center/articles">
    Write and publish the content that goes inside categories.
  </Card>

  <Card title="Translations" icon="language" href="/help-center/translations">
    Multi-language for category names, descriptions, and articles.
  </Card>

  <Card title="Content rules" icon="shield-check" href="/help-center/content-validation">
    Enforce quality standards before articles ship.
  </Card>

  <Card title="Help Center overview" icon="book-open" href="/help-center/overview">
    Everything the Help Center does.
  </Card>
</CardGroup>