> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Author a customer-facing knowledge base inside OpenCX — articles train the AI and ship to your public help site at the same time.

The **Help Center** is a customer-facing knowledge base you author directly inside OpenCX. Articles ship to your public help site **and** sync into the AI's training index at the same time — one piece of content, two surfaces, no duplication.

<Tip>
  Open [**Help Center**](https://platform.open.cx/help-center) in your OpenCX dashboard to create a help center or jump into an existing one.
</Tip>

## What it does

<AccordionGroup>
  <Accordion title="One public site per organization" icon="globe">
    Each OpenCX org hosts one Help Center. Customers browse articles organized by **Categories**; articles are written in Markdown with a rich-text editor. You can point a custom domain at the site and customize colors and logo.
  </Accordion>

  <Accordion title="Every published article trains the AI" icon="brain">
    Publishing an article syncs it into the AI's training index. The AI retrieves from Help Center articles at answer time and cites them by title in replies. There's no separate "sync" step — publish is the trigger.
  </Accordion>

  <Accordion title="Multi-language with protected manual edits" icon="language">
    Set a primary language at creation. Enable other languages and the AI translates existing and new content automatically. Edit any translation by hand and it's flagged — future auto-translations will never overwrite it. See [Translations](/help-center/translations).
  </Accordion>

  <Accordion title="Content rules enforce quality on publish" icon="shield-check">
    Write rules in plain language ("All articles include a TL;DR", "Never mention competitor names") and OpenCX checks every article against them — on save, on publish, or both. Blocking rules prevent publish when a **must** rule fails. See [Content rules](/help-center/content-validation).
  </Accordion>
</AccordionGroup>

## Publish your first article

<Steps>
  <Step title="Create a Help Center">
    Open [**Help Center**](https://platform.open.cx/help-center) and click **Create**. Enter a **Name** (required) and optional description, then pick the **Primary language** and any additional languages you want auto-translated. You can change the look and domain later in settings.
  </Step>

  <Step title="Add a category">
    Categories group articles for navigation. Open your Help Center in the dashboard, click **+ New category** in the sidebar, and name it (for example, "Getting started", "Billing", "Troubleshooting").
  </Step>

  <Step title="Write an article">
    Click **+ New article** inside a category. Give it a title, then write the body in the visual editor (or toggle to Markdown with the source-mode button). The editor shows what the reader will see.
  </Step>

  <Step title="Publish">
    Click **Publish**. The article goes live on your public Help Center **and** syncs into the AI's training index in the same action. Drafts are never exposed to customers or the AI.
  </Step>
</Steps>

## Good to know

<AccordionGroup>
  <Accordion title="Set a custom domain and branding" icon="palette">
    In [**Help Center → Settings → Domain**](https://platform.open.cx/help-center) add a CNAME for your custom domain. Logo, primary color, and favicon live under **Settings → Customization**. The public site uses these automatically once verified.
  </Accordion>

  <Accordion title="One Help Center per organization" icon="building">
    If you need separate Help Centers (different brands, different products), create separate OpenCX orgs. Flag it with support if that's a blocker.
  </Accordion>

  <Accordion title="Generate articles from resolved sessions" icon="wand-magic-sparkles">
    After resolving a conversation in the [inbox](https://platform.open.cx/inbox), click **Generate Help Center article** on the session. OpenCX drafts a structured article from the conversation; it lands as a draft for you to review and publish. See [Articles](/help-center/articles).
  </Accordion>

  <Accordion title="Drafts stay private on every axis" icon="eye-slash">
    A draft article is not on the public site, not in the AI's training index, and not visible to customers via any channel. Publish is the one switch that flips all of that on.
  </Accordion>
</AccordionGroup>

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Articles" icon="file-lines" href="/help-center/articles">
    Write, version, and publish articles. AI-generate from resolved sessions.
  </Card>

  <Card title="Categories" icon="folder-tree" href="/help-center/categories">
    Organize articles into browsable groups.
  </Card>

  <Card title="Translations" icon="language" href="/help-center/translations">
    Multi-language, glossary, and manual-edit protection.
  </Card>

  <Card title="Content rules" icon="shield-check" href="/help-center/content-validation">
    Enforce tone, formatting, and policy before publish.
  </Card>
</CardGroup>