> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> The Inbox is a centralized place to view, manage, and take action on your customer support conversations across all your channels (email, chat, phone, etc.).

<Frame>
  <img src="https://cloud.opencopilot.so/chat-empty-state.png" alt="OpenCX Inbox with conversations from every channel in one place" />
</Frame>

**(*Everything is in a single place, no matter what channel you are using—email, chat, phone,
etc.*)**

The Inbox is a centralized place to view, manage, and take action on your customer support conversations across all your channels (email, chat, phone, etc.).

* You will be able to see all your customer support conversations in one place.
* You can take action on your conversations from the Inbox (reply, change status, add notes, share, etc.).

**Types of Inboxes:**

* **Assigned to Me** - Any conversation you have with a customer assigned to you.
* **Assigned to Copilot** - Any conversation that is being handled by the AI.
* **Unassigned** - Any conversation that is not assigned to you or the AI.
* **Everything** - All conversations.

### FAQ

<AccordionGroup>
  <Accordion title="I replied to a conversation and now I can no longer see it in the Inbox">
    If you replied to a conversation that was assigned to the AI, it will be automatically assigned to you, so you should be able to find it in the Inbox -> Assigned to You section.
  </Accordion>

  <Accordion title="What happens if I reply to a phone conversation using text?">
    If you reply to a phone conversation using text, Open will send this text message to the customer's phone number.
  </Accordion>
</AccordionGroup>

## Available APIs

Open provides top-of-the-line APIs for developers to build on top of our platform, including inbox APIs.

<CardGroup cols={2}>
  <Card title="Inbox" icon="inbox" href="/api-reference/chat-sessions/list" iconType="solid">
    List and manage support requests and conversations from web, phone, and email channels in a
    single place.
  </Card>
</CardGroup>