> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Metadata

> See Shopify customer profiles and order history in the inbox sidebar for every conversation.

When a contact's email matches a customer in one of your connected Shopify stores, the [inbox](https://platform.open.cx/inbox) sidebar automatically displays their Shopify profile and recent orders. No extra setup beyond the [store connection](/integrations/shopify/connect) is needed — the `read_customers` scope enables this.

## What reps see

The sidebar shows a **Shopify** section for each connected store where the contact's email matches a customer record.

### Customer profile

* Customer name and email
* Number of orders placed
* Account creation date
* Direct link to the customer's page in Shopify Admin

### Order history

For each recent order (up to 50 per store):

* Order number and status (e.g. fulfilled, unfulfilled, partially fulfilled)
* Line items with product names and quantities
* Fulfillment and tracking information
* Order creation date
* Direct link to the order in Shopify Admin

<Note>
  Reps can click the customer or order links to jump directly into the Shopify Admin for actions that the integration doesn't handle — refunds, order edits, customer notes, etc.
</Note>

## Multi-store display

If the contact matches customers in multiple connected stores, the sidebar shows a separate section per store. Each section is labeled with the store's Shopify domain so reps can tell them apart at a glance.

## How matching works

OpenCX matches the **contact's email** against Shopify's customer email. If there is no match:

* The sidebar section is empty (no error shown).
* Make sure the contact has an email set in OpenCX and that the same email exists as a customer in your Shopify store.

<Info>
  Contact metadata is cached for **1 minute** to keep the sidebar responsive. If you update a customer or order in Shopify, the change appears in the inbox within a minute on the next sidebar load.
</Info>

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Connect Store" icon="plug" href="/integrations/shopify/connect">
    Ensure the `read_customers` scope is enabled.
  </Card>

  <Card title="AI Actions" icon="robot" href="/integrations/shopify/ai-actions">
    What the AI can do with your store data during conversations.
  </Card>

  <Card title="Shopify Overview" icon="shopify" href="/integrations/shopify/overview">
    Full integration capabilities at a glance.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/integrations/shopify/troubleshooting">
    Sidebar empty, customer not found, stale data.
  </Card>
</CardGroup>