> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify overview

> Connect your Shopify store so the AI resolves order inquiries, searches products, and enriches every conversation with customer data.

OpenCX connects to your Shopify store's Admin API. The AI answers order-status questions, searches your product catalog, and pulls customer history into every conversation your reps handle — across every channel, without leaving the [inbox](https://platform.open.cx/inbox).

<Tip>
  Setup starts at [**Settings → Integrations**](https://platform.open.cx/settings/integrations) in your OpenCX dashboard.
</Tip>

## What you get

<AccordionGroup>
  <Accordion title="Order status answered in the conversation" icon="box">
    Customers ask "where is my order?" and the AI looks it up by order number in real time. No tab-switching, no copying order IDs between systems. The AI verifies the customer's email before revealing details.
  </Accordion>

  <Accordion title="Product search and recommendations" icon="magnifying-glass">
    The AI searches your Shopify catalog by keyword and returns matching products with prices, availability, and links. Useful for pre-sale questions and upsell opportunities.
  </Accordion>

  <Accordion title="Customer data in every inbox conversation" icon="address-card">
    When a contact's email matches a Shopify customer, the inbox sidebar shows their profile, order history, and direct links to the Shopify Admin — scoped per store when you have multiple connected.
  </Accordion>

  <Accordion title="Your store content trains the AI" icon="book">
    Sync your Shopify pages, blog articles, and product descriptions into the AI's knowledge base. Edits propagate on the next scheduled sync — no manual re-training.
  </Accordion>

  <Accordion title="Multiple stores on one organization" icon="store">
    Connect as many Shopify stores as you need. The AI routes to the right store automatically. Teams with regional storefronts or separate warehouses run them all from one OpenCX organization.
  </Accordion>
</AccordionGroup>

## Pick your setup path

Most teams start with the store connection (AI actions + inbox enrichment) and add knowledge base sync later.

<Tabs>
  <Tab title="Store Connection">
    Connect your Shopify store with an Admin API access token. This enables the AI to look up orders, search products, and pull customer metadata into the inbox sidebar.

    Credentials: your `*.myshopify.com` domain and a <Tooltip tip="A long-lived token generated inside a Shopify custom app. Requires read_orders, read_products, and read_customers scopes.">private access token</Tooltip> with the right scopes.

    <Card title="Connect your Shopify store" icon="plug" href="/integrations/shopify/connect">
      Create the custom app, set scopes, and save credentials.
    </Card>
  </Tab>

  <Tab title="Knowledge Base Sync">
    Sync your store's pages, blog articles, and product descriptions into the AI's training data via [Data Sources](https://platform.open.cx/data-sources). This is a separate setup from the store connection above.

    <Card title="Set up Knowledge Base Sync" icon="book" href="/knowledge/sources/shopify/connect">
      OAuth connect, stream selection, and sync schedule.
    </Card>
  </Tab>
</Tabs>

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Connect Store" icon="plug" href="/integrations/shopify/connect">
    Custom app, scopes, token, and domain setup.
  </Card>

  <Card title="AI Actions" icon="robot" href="/integrations/shopify/ai-actions">
    Order lookup, product search, and shop details.
  </Card>

  <Card title="Knowledge Base Sync" icon="book" href="/knowledge/sources/shopify/connect">
    Train the AI on your store pages, articles, and products.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/integrations/shopify/troubleshooting">
    Connection issues, missing orders, search relevance.
  </Card>
</CardGroup>