> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> The Freshdesk source pulls Solution articles from your Freshdesk account into the AI's training index.

<Note>
  This page covers Freshdesk as a **knowledge source** — OpenCX reads Freshdesk Solution articles into the AI training index. To run the AI on your live Freshdesk tickets, see the separate [Freshdesk ticketing integration](/integrations/freshdesk/overview).
</Note>

The Freshdesk source pulls Solution articles from your Freshdesk account into the AI's training index. The AI can cite them in answers when customers ask questions your knowledge base already covers.

## What you get

* **Solution articles.** All articles in the `solution_articles` Freshdesk stream are synced — the hierarchy of categories and folders doesn't come through, but the article content does.
* **Visibility by status.** Published articles (status 2) are **public**; drafts (status 1) are **internal**.
* **HTML body preserved.** Article descriptions come through with their HTML formatting intact.

## What's not supported today

* **Per-category / per-folder scoping.** Whole Solutions section syncs.
* **Articles outside Solutions.** Ticket content, canned responses, and scenario automations aren't pulled.

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Connect Freshdesk" icon="plug" href="/knowledge/sources/freshdesk/connect">
    Domain, API key, rate limit.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/knowledge/sources/freshdesk/troubleshooting">
    Rate limits, folder visibility.
  </Card>

  <Card title="Website crawler" icon="globe" href="/knowledge/sources/website/overview">
    Fallback for scoped subsets.
  </Card>

  <Card title="Connect a knowledge source" icon="brain" href="/knowledge/sources/overview">
    All sources.
  </Card>
</CardGroup>