> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

> The Intercom source syncs your customer segments into the AI's training index. The AI uses segment context to understand how your contacts are grouped and what language to use when answering a…

<Note>
  This page covers **Intercom as a knowledge source** — syncing segment definitions as context the AI can draw on. For **inbox connect, conversations, and handoff**, see the [Intercom integration](/integrations/intercom/overview).
</Note>

The Intercom source syncs your <Tooltip tip="Intercom's way of grouping users, leads, or contacts by filter criteria. Examples: new signups this week, paid customers in EU, users who churned.">customer segments</Tooltip> into the AI's training index. The AI uses segment context to understand how your contacts are grouped and what language to use when answering a specific customer type.

## What actually syncs today

* **Segments only.** Customer segment definitions from your Intercom workspace — names, filters, and metadata.
* **Not articles.** If you want Intercom Help Center articles in the AI index, use the [Website crawler](/knowledge/sources/website/overview) against your Intercom Help Center URL until direct article sync ships.
* **Not conversations.** Conversation history isn't pulled into the training index today.

This is narrower than most people expect. If your goal is "let the AI answer from our Intercom articles", the crawler route is what works today.

## Credentials

One access token with read permission. The same Personal Access Token you use for the [ticketing integration](/integrations/intercom/connect) works — it just needs segment read.

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Connect Intercom" icon="plug" href="/knowledge/sources/intercom/connect">
    Access token, start date, what to expect.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/knowledge/sources/intercom/troubleshooting">
    Sync silently empty, multi-workspace.
  </Card>

  <Card title="Intercom integration" icon="intercom" href="/integrations/intercom/overview">
    Inbox, conversations, handoff.
  </Card>

  <Card title="Website crawler" icon="globe" href="/knowledge/sources/website/overview">
    Workaround for Intercom Help Center articles.
  </Card>
</CardGroup>