> ## Documentation Index > Fetch the complete documentation index at: https://docs.open.cx/llms.txt > Use this file to discover all available pages before exploring further. # Prompt Library > Copy any prompt below and paste it into your AI client. Each one maps to one or more OpenCX MCP tools automatically — no special syntax needed. Copy any prompt below and paste it into your AI client. Each one maps to one or more OpenCX MCP tools automatically — no special syntax needed. For multi-step scenarios that chain several prompts together, see [Workflows](/mcp/use-cases). ## Inbox and Sessions * *"List my open chat sessions"* * *"Show sessions from the last 7 days that were handed off"* * *"Filter sessions by the Billing team with negative sentiment"* * *"Find sessions tagged 'urgent' from the web channel"* * *"Investigate ticket #4521 — why did the AI hand off?"* * *"Show me the full message history for session ``"* * *"Show debug data for that session, including AI reasoning and citations"* * *"What handoff events happened in this session?"* * *"Resolve session ``"* * *"Assign this session to @jane"* * *"Transfer this session to the Billing team"* * *"Add an internal comment: 'Checked — handoff was correct.'"* * *"Reply to the customer: 'Your refund has been processed.'"* * *"Tag this session as 'escalated'"* * *"Search for messages mentioning 'refund policy'"* * *"Find contacts who asked about shipping"* ## Training * *"List all training scenarios"* * *"Show draft training scenarios about returns"* * *"Search the knowledge base for 'cancellation policy'"* * *"Show the directory tree for training scenarios"* * *"Create a draft training scenario titled 'Password reset flow' that walks the customer through resetting their password"* * *"Update the 'Refund process' scenario to mention the 30-day window"* * *"Move the 'Shipping FAQ' scenario into the 'Logistics' directory"* * *"Create a new training directory called 'Onboarding'"* * *"Publish the 'Password reset flow' training scenario"* * *"Unpublish the 'Old returns process' scenario"* * *"Show version history for the 'Refund process' scenario"* * *"Revert the 'Shipping FAQ' scenario to version 2"* * *"Show the current AI agent system prompt"* * *"Update the system prompt to mention our new return policy"* ## Phone Agents * *"List available voices — I need a female US English voice"* * *"Create an inbound phone agent named 'Returns Hotline' with that voice"* * *"Show all phone agents"* * *"Get the full config for the 'Returns Hotline' agent"* * *"What knowledge sources are attached to the Returns Hotline agent?"* * *"Attach the 'Returns FAQ' knowledge source to the Returns Hotline agent"* * *"What workflows can the Returns Hotline agent trigger?"* * *"Make an outbound call from the Returns Hotline agent to +1-555-000-1234"* * *"Delete the 'Test Agent' phone agent"* ## Analytics * *"Show CSAT scores from the last 30 days"* * *"What's the CSAT score for session ``?"* * *"Show handoff analytics for the last 7 days — what are the top reasons?"* * *"Pull the impact report — what's our AI resolution rate?"* * *"Show SLA compliance for this month"* * *"Break down SLA compliance by team"* * *"Show the SLA breach heatmap — when do most breaches happen?"* * *"What's the compliance trend over the last 4 weeks?"* * *"What customer insight categories do we have?"* * *"List recent customer insights"* * *"Show details for the top insight — which sessions does it reference?"* * *"Assign the billing insight to the Billing team"* ## Contacts and Teams * *"List contacts"* * *"Create a contact: Jane Doe, [jane@example.com](mailto:jane@example.com), +1-555-000-1234"* * *"Update the contact with email [jane@example.com](mailto:jane@example.com) — set name to 'Jane Smith'"* * *"Delete the contact with ID ``"* * *"List blocked contacts"* * *"Block the contact [spam@example.com](mailto:spam@example.com)"* * *"Is the domain example.com blocked?"* * *"Unblock [user@example.com](mailto:user@example.com)"* * *"List all teams"* * *"Who are the available members on the Billing team?"* * *"Add @jane to the Billing team"* * *"List all users in the organization"* ## Workflows and Operations * *"What workflow trigger types and action types are available?"* * *"List all workflows"* * *"Create an inactive workflow: on ticket-created, tag it as 'new' and notify Slack"* * *"Activate the 'New Ticket Tagger' workflow"* * *"Manually trigger the 'Weekly Report' workflow"* * *"Show runs for the 'New Ticket Tagger' workflow"* * *"List all AI actions"* * *"Show the full payload spec for the 'Check order status' action"* * *"Create an action that calls our returns API"* * *"Create a 3-step outbound sequence: day 1 email, day 3 follow-up, day 7 final reminder"* * *"Start the 'Onboarding' sequence"* * *"Add contacts from the 'New Signups' list to the Onboarding sequence"* * *"Show the default office hours"* * *"Set default office hours to US Eastern, Monday through Friday 9am to 5pm"* * *"List custom office hours schedules"* * *"Create an office hours schedule for US Eastern, Monday through Friday 9am to 5pm"* * *"Show organization info"* ## Knowledge and Content * *"List website datasources"* * *"Crawl [https://docs.example.com](https://docs.example.com) and add it as a knowledge source"* * *"Check the crawl status for the docs datasource"* * *"Re-crawl the docs datasource"* * *"List all help centers"* * *"Export the full content tree from our help center"* * *"List media files in the help center"* * *"What's the autopilot status for each channel?"* * *"Enable autopilot for the web channel"* * *"Disable autopilot for the email channel"* *** ## Related Documentation Multi-step scenarios that chain prompts together All available tools organized by domain Connect the MCP server to your AI client Common issues and fixes