> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Branding

> When your customers log into the OpenCX dashboard through an org you created, they see your brand instead of OpenCX's default branding.

When your customers log into the OpenCX dashboard through an org you created, they see **your brand** instead of OpenCX's default branding.

## What's customizable

| Element           | Where it appears                                                                                                              | Field           |
| ----------------- | ----------------------------------------------------------------------------------------------------------------------------- | --------------- |
| **Logo**          | Sidebar header, handoff insights (expert popover and recommendation modal)                                                    | `logo_url`      |
| **App name**      | Browser tab title (replaces "Open"), sidebar menu item ("\[name]'s agent"), chat page heading, handoff insights expert labels | `app_name`      |
| **Support email** | All "contact us" links and error messages across the dashboard                                                                | `support_email` |
| **Primary color** | Reserved for future use (v2)                                                                                                  | `primary_color` |

## How it works

Branding is configured on your **partner record** — not on individual orgs. Every org you create inherits your branding automatically.

```mermaid theme={"dark"}
graph LR
  Partner["partners table"] -->|"logo_url, app_name, support_email"| Org["chatbots row (partner_id)"]
  Org -->|"GET /copilot/current"| Dashboard["Dashboard UI"]
  Dashboard -->|"partner_branding != null"| BrandedUI["Your logo + name + email"]
```

## Configuration

Branding fields are set on your partner record during onboarding. Contact the OpenCX team to update them.

| Field           | Type                                                                 | Example                            |
| --------------- | -------------------------------------------------------------------- | ---------------------------------- |
| `logo_url`      | URL to your logo image (SVG or PNG recommended, square aspect ratio) | `https://cdn.example.com/logo.svg` |
| `app_name`      | Name shown in the browser tab                                        | `"Booking Support"`                |
| `support_email` | Email shown in all "contact us" copy                                 | `"support@booking.com"`            |
| `primary_color` | Hex color code (reserved for v2)                                     | `"#003580"`                        |

<Note>
  Use a square logo (1:1 aspect ratio) for best results. The logo renders at 32x32px in the sidebar. SVG is preferred for crisp rendering at all sizes.
</Note>

## What's not branded (v1)

These elements currently show OpenCX defaults regardless of partner configuration:

* **Login page** — The auth page loads before any org context is available. Branding kicks in after login. Partners using [Login Links](/partners/api-reference#create-login-link) bypass this page entirely.
* **Invitation accept page** — Same constraint as login.
* **Favicon and Open Graph image** — Static assets that require per-domain serving.
* **Primary color theming** — Changing `--primary` also requires computing a contrast-safe `--primary-foreground`. Deferred to v2.

## Billing

For partner orgs, the **Billing** page is automatically hidden from the settings navigation and command palette. Partners handle billing with their customers directly — OpenCX bills the partner at the account level.