> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Guaranteed Message Delivery

> Our Guaranteed Delivery system makes sure your messages always reach customers - even if they've gone offline or switched devices.

## What's This?

Our Guaranteed Delivery system makes sure your messages always reach customers - even if they've gone offline or switched devices.

<Note>
  Think of it as a smart postal service that always finds the best way to deliver your message!
</Note>

## How It Works

<CardGroup cols={2}>
  <Card title="Smart Fallback" icon="arrows-split-up-and-left">
    If one channel fails, we automatically try others: - Chat → Email - Phone → SMS + Email - Always
    finds a way through
  </Card>

  <Card title="Unified Tracking" icon="inbox">
    All conversations stay in one place: - Track every message - See delivery status - Monitor
    responses
  </Card>
</CardGroup>

## Common Scenarios

<AccordionGroup>
  <Accordion title="Chat Widget Users">
    When a customer goes offline during chat: - Message saved - Automatically emailed - Chat
    continues when they return
  </Accordion>

  <Accordion title="Phone Conversations">
    After phone calls: - Follow-ups sent via SMS - Backup copy emailed - Multiple channels for
    certainty
  </Accordion>

  <Accordion title="Email Communications">
    For email conversations: - Delivery tracking - Bounce handling - Automatic retries
  </Accordion>
</AccordionGroup>

## Key Features

<Steps>
  <Step title="Automatic Channel Switching">
    System detects when a channel isn't working and switches automatically
  </Step>

  <Step title="Multi-Channel Delivery">
    Uses multiple channels when needed for critical messages
  </Step>

  <Step title="Unified Inbox">All conversations in one place, regardless of channel</Step>

  <Step title="Delivery Confirmation">Track exactly when and how messages are delivered</Step>
</Steps>

## Best Practices

<CardGroup cols={2}>
  <Card title="Priority Messages" icon="star">
    Use multiple channels for urgent communications
  </Card>

  <Card title="Follow-ups" icon="clock">
    Set automatic follow-up schedules
  </Card>

  <Card title="Channel Selection" icon="sliders">
    Let customers choose their preferred channels
  </Card>

  <Card title="Message History" icon="history">
    Keep track of delivery methods used
  </Card>
</CardGroup>

## Getting Started

Just use our platform normally - Guaranteed Delivery works automatically in the background. No extra setup needed!

<Card title="Need Help?" icon="question">
  Contact our support team at [support@open.cx](mailto:support@open.cx) for assistance with message
  delivery settings.
</Card>