> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Safety & Control

> We understand that using AI for customer interactions needs to be safe and reliable.

## What's This About?

We understand that using AI for customer interactions needs to be safe and reliable. That's why we've built powerful tools to help you:

* Monitor AI conversations in real-time
* Understand AI decisions
* Take control when needed
* Ensure quality responses

## Safety Features

<CardGroup cols={2}>
  <Card title="Real-Time Monitoring" icon="eye" href="/safety/inspect-mode">
    Watch AI conversations as they happen and jump in if needed
  </Card>

  <Card title="Decision Tracking" icon="magnifying-glass" href="/safety/debug-mode">
    See exactly why the AI responded the way it did
  </Card>

  <Card title="Human Control" icon="user-shield" href="/safety/inspect-mode">
    Take over conversations instantly when needed
  </Card>

  <Card title="Smart Handoff" icon="arrow-right-arrow-left" href="/handoff/introduction">
    AI automatically transfers complex issues to humans
  </Card>
</CardGroup>

## Security & Compliance

<CardGroup cols={2}>
  <Card title="SOC-2 Certification" icon="certificate">
    In progress (Expected Q4 2024)
  </Card>

  <Card title="Data Security" icon="lock">
    Enterprise-grade security measures
  </Card>
</CardGroup>

Need help setting up safety features? [Contact our team](mailto:support@open.cx)