> ## Documentation Index
> Fetch the complete documentation index at: https://docs.open.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# PII Redaction

> Our PII (Personally Identifiable Information) redaction system automatically removes sensitive data from conversations to protect privacy and ensure compliance.

## What's This?

Our PII (Personally Identifiable Information) redaction system automatically removes sensitive data from conversations to protect privacy and ensure compliance.

<Note>
  Data is retained for 30 days after session closure before automatic redaction begins. This period
  is customizable for your organization.
</Note>

## What Gets Protected

<CardGroup cols={2}>
  <Card title="Financial Data" icon="credit-card">
    * Credit card numbers - Bank accounts - IBAN numbers - Transaction details
  </Card>

  <Card title="Personal Info" icon="user">
    * Full names - Birth dates - ID numbers - Social security
  </Card>

  <Card title="Contact Details" icon="address-book">
    * Email addresses - Phone numbers - Physical addresses - Postal codes
  </Card>

  <Card title="Business Data" icon="building">
    * VAT numbers - Company IDs - License numbers - Tax references
  </Card>
</CardGroup>

## Important Notes

<AccordionGroup>
  <Accordion title="Permanent Process">
    * Redaction cannot be reversed - Configure settings before closing sessions - Changes affect
      future redactions only
  </Accordion>

  <Accordion title="Common Examples">
    * Credit Cards: XXXX-XXXX-XXXX-1234 - Email: [user@domain.com](mailto:user@domain.com) - Phone: +1 (555) 123-4567 - Date:
      23/04/1990
  </Accordion>
</AccordionGroup>

## Supported Countries

### 🇳🇱 Netherlands

<CardGroup cols={3}>
  <Card title="Personal" icon="id-card">
    * BSN (Social Security) - Phone Numbers - Postal Codes
  </Card>

  <Card title="Financial" icon="euro-sign">
    * IBAN - BTW (VAT) - KvK Numbers
  </Card>

  <Card title="Vehicle" icon="car">
    * License Plates - Registration Numbers
  </Card>
</CardGroup>

### 🇧🇪 Belgium

<CardGroup cols={3}>
  <Card title="Identity" icon="passport">
    * National Registry - SIS Cards - Phone Numbers
  </Card>

  <Card title="Business" icon="building">
    * VAT Numbers - Company Numbers - KBO/BCE IDs
  </Card>

  <Card title="Banking" icon="bank">
    * IBAN - Account Numbers
  </Card>
</CardGroup>

### 🇩🇪 Germany

<CardGroup cols={3}>
  <Card title="Government" icon="landmark">
    * Tax ID - ID Card Numbers - Social Security
  </Card>

  <Card title="Financial" icon="euro-sign">
    * IBAN - Tax Numbers
  </Card>

  <Card title="Vehicle" icon="car">
    * License Plates - Vehicle IDs
  </Card>
</CardGroup>

### 🇫🇷 France

<CardGroup cols={3}>
  <Card title="Identity" icon="id-card">
    * Social Security (NIR) - Carte Vitale
  </Card>

  <Card title="Business" icon="building">
    * SIRET Numbers - VAT Numbers
  </Card>

  <Card title="Vehicle" icon="car">
    * License Plates - Registration IDs
  </Card>
</CardGroup>

## Configuration

<Steps>
  <Step title="Set Retention Period">Choose how long to keep original data (default: 30 days)</Step>

  <Step title="Choose Data Types">Select which types of information to redact</Step>

  <Step title="Configure Patterns">Add custom patterns for your organization</Step>
</Steps>

<Card title="Need Help?" icon="question">
  Contact our security team at [security@open.cx](mailto:security@open.cx) for custom redaction
  rules or compliance questions.
</Card>