Groups

The Groups API allows you to programmatically manage user groups within your organization. Groups are used to organize users, manage permissions, and automate task assignments, making it easier to handle customer support and insights effectively.

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Overview

Groups in our system enable:

• Permission Management - Control access to features and data based on group membership
• Support Hours & Team Assignment - Define support schedules and automatically route customer inquiries to the right team
• Automated Task Assignment - Automatically assign customer insights and AI recommendations to specific teams
• Team Organization - Structure your support and operations teams efficiently

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Available Endpoints