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GET
/
insights
/
{id}
Get a specific customer insight
curl --request GET \
  --url https://api.open.cx/insights/{id} \
  --header 'Authorization: Bearer <token>'
{
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "org_id": "<string>",
  "group_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "type": "<string>",
  "content": "<string>",
  "sentiment": "POSITIVE",
  "category": "<string>",
  "user_story": "<string>",
  "occurrence_count": 123,
  "is_resolved": 123,
  "resolved_at": "<string>",
  "resolved_by": 123,
  "is_snoozed": 123,
  "snoozed_at": "<string>",
  "snoozed_by": 123,
  "created_at": "<string>",
  "updated_at": "<string>",
  "last_seen_at": "<string>",
  "deep_research": "<string>",
  "generating_deep_research": 123,
  "sessions": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ]
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
string
required

Response

Successfully retrieved insight

id
string<uuid>
required
org_id
string
required
group_id
string<uuid> | null
required
type
string
required
content
string
required
sentiment
enum<string>
required
Available options:
POSITIVE,
NEGATIVE,
NEUTRAL
category
string | null
required
user_story
string | null
required
occurrence_count
integer
required
is_resolved
number
required
resolved_at
string | null
required
resolved_by
number | null
required
is_snoozed
number
required
snoozed_at
string | null
required
snoozed_by
number | null
required
created_at
string
required
updated_at
string
required
last_seen_at
string | null
required
deep_research
string | null
required
generating_deep_research
number
required
sessions
string<uuid>[]
required
I