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GET
/
insights
/
{id}
Get a specific customer insight
curl --request GET \
  --url https://api.open.cx/insights/{id} \
  --header 'Authorization: Bearer <token>'
{
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "insight_number": 123,
  "content": "<string>",
  "sentiment": "angry",
  "occurrence_count": 123,
  "category": {
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>",
    "description": "<string>"
  },
  "team": {
    "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
    "name": "<string>"
  },
  "resolved_by": {
    "name": "<string>",
    "avatar_url": "<string>"
  },
  "resolved_at": "<string>",
  "archived_by": {
    "name": "<string>",
    "avatar_url": "<string>",
    "reason": "<string>"
  },
  "archived_at": "<string>",
  "deep_research": "<string>",
  "deep_research_completed_at": "<string>",
  "first_seen_at": "<string>",
  "last_seen_at": "<string>",
  "created_at": "<string>",
  "updated_at": "<string>"
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
string
required

Response

id
string<uuid>
required
insight_number
integer
required
content
string
required
sentiment
enum<string>
required
Available options:
angry,
happy,
neutral
occurrence_count
integer
required
category
object
required
team
object
required
resolved_by
object
required
resolved_at
string | null
required
archived_by
object
required
archived_at
string | null
required
deep_research
string | null
required
deep_research_completed_at
string | null
required
first_seen_at
string
required
last_seen_at
string
required
created_at
string
required
updated_at
string
required