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GET
/
insights
/
{id}
Get a specific customer insight
curl --request GET \
  --url https://api.open.cx/insights/{id} \
  --header 'Authorization: Bearer <token>'
{
  "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "org_id": "<string>",
  "content": "<string>",
  "sentiment": "angry",
  "occurrence_count": 123,
  "resolved_at": "<string>",
  "resolved_by": 123,
  "created_at": "<string>",
  "updated_at": "<string>",
  "last_seen_at": "<string>",
  "archived_at": "<string>",
  "archived_by": 123,
  "archived_reason": "<string>",
  "disputed_at": "<string>",
  "disputed_by": 123,
  "dispute_reason": "<string>",
  "dispute_category": "<string>",
  "category_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "first_seen_at": "<string>",
  "group_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "deleted_at": "<string>",
  "merged_into_insight_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
  "deep_research": "<string>",
  "deep_research_initiated_at": "<string>",
  "deep_research_initiated_by": 123,
  "deep_research_completed_at": "<string>",
  "insight_number": 123,
  "resolved_by_name": "<string>",
  "resolved_by_avatar": "<string>",
  "archived_by_name": "<string>",
  "archived_by_avatar": "<string>",
  "sessions": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ],
  "category": "<string>",
  "status": "<string>"
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id
string
required

Response

id
string<uuid>
required
org_id
string
required
content
string
required
sentiment
enum<string>
required
Available options:
angry,
happy,
neutral
occurrence_count
integer
required
resolved_at
string | null
required

Timestamp when the insight was resolved

resolved_by
number | null
required
created_at
string
required
updated_at
string
required
last_seen_at
string
required
archived_at
string | null
required

Timestamp when the insight was archived

archived_by
integer | null
required
archived_reason
string | null
required
disputed_at
string | null
required
disputed_by
number | null
required
dispute_reason
string | null
required
dispute_category
string | null
required
category_id
string<uuid>
required
first_seen_at
string
required
group_id
string<uuid> | null
required
deleted_at
string | null
required
merged_into_insight_id
string<uuid> | null
required
deep_research
string | null
required
deep_research_initiated_at
string | null
required
deep_research_initiated_by
number | null
required
deep_research_completed_at
string | null
required
insight_number
number
required
resolved_by_name
string | null
required

Name of the user who resolved the insight

resolved_by_avatar
string | null
required

Avatar URL of the user who resolved the insight

archived_by_name
string | null
required

Name of the user who archived the insight

archived_by_avatar
string | null
required

Avatar URL of the user who archived the insight

sessions
string<uuid>[]
category
string | null

Insight category

status
string | null

Insight status