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The Teams API allows you to programmatically manage user teams within your organization. Teams are used to organize users, manage permissions, and automate task assignments, making it easier to handle customer support and insights effectively.

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Overview

Teams in our system enable:
  • Permission Management - Control access to features and data based on team membership
  • Support Hours & Team Assignment - Define support schedules and automatically route customer inquiries to the right team
  • Automated Task Assignment - Automatically assign customer insights and AI recommendations to specific teams
  • Team Organization - Structure your support and operations teams efficiently

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Available Endpoints

Get Specific Team

Get detailed information about a specific team

Create Team

Create a new team

Update Team

Update an existing team

Delete Team

Delete a team

Get All Teams

Get all teams in the organization

Add User to Team

Add a user to a team

Remove User from Team

Remove a user from a team