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The Tags API lets you manage tags for your organization and control AI auto-tagging. Tags categorize chat sessions (e.g. “billing”, “refund”, “feature-request”) and help with filtering, reporting, and routing.

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Key Concepts

  • Tag — A label that can be applied to chat sessions, with an optional auto-tagging setting
  • Tags in use — Tags that are actually applied to sessions
  • Auto-tagging — When enabled, the AI automatically applies relevant tags to sessions based on conversation content

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Available Endpoints

List Tags

List all tags

Tags in Use

List tags currently applied to sessions

Create/Update Tag

Create or update a tag

Delete Tag

Remove a tag

Auto-tagging Status

Check if AI auto-tagging is enabled

Toggle Auto-tagging

Enable or disable AI auto-tagging