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OpenCX agents run on the channels your customers already use. Pick the channel below and follow its introduction page — each one walks you from zero to a live AI agent on that channel.

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Choose your channel

AI Chat Widget

Embed an AI chat widget on your website. Fastest path to a working agent.

AI Phone Support

Inbound and outbound AI voice agents with a real phone number.

AI WhatsApp Support

Answer customers on WhatsApp Business — one-to-one and templated outbound.

AI Email Support

Forward support mail to OpenCX and let the agent reply from your domain.

AI SMS Support

Register a number (10DLC or toll-free) and reply to texts automatically.

AI Actions

Teach agents to call your APIs — lookups, updates, real work on the user’s behalf.

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What every channel shares

Toggle AI responses on or off per channel. When off, the channel still captures messages and routes them to your human team.
Agents answer from your help center articles, training scenarios, and connected knowledge sources. See Agent Knowledge.
Agents escalate to your team when they reach a handoff topic, detect frustration, or run out of confidence. See Handoff.
Any channel can call your APIs to look up orders, update records, or trigger workflows. See AI Actions.
New to OpenCX? Start with the AI Chat Widget — it takes ~10 minutes to embed and test on your site.

Agent Knowledge

Train your agent with articles, topics, and connected sources.

AI Actions

Give agents the ability to call your APIs.

AI Safety

Inspect mode, PII redaction, and prohibited topics.

Integrations

Connect helpdesks, CRMs, and other tools.