Let your AI handle customer support through SMS. Perfect for customers who prefer text messaging or don’t have access to other channels.

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How It Works

  1. Customer texts your dedicated phone number
  2. AI responds and helps solve their problems
  3. If needed, conversations seamlessly transfer to human agents
  4. Everything happens in the same SMS thread
Just like other channels, handoff to human agents is seamless - your team can take over the conversation when needed while maintaining the full chat history.

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Key Features

Instant Support

  • 24/7 availability
  • Quick responses
  • Natural conversations
  • Works on any phone

Smart Actions

  • Process requests
  • Check status
  • Update information
  • Schedule appointments

Seamless Handoff

  • Same phone number
  • Full history preserved
  • Context maintained
  • No channel switching

Universal Access

  • Works on any phone
  • No internet needed
  • No app installation
  • Worldwide coverage

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Benefits

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For Your Team

  • Single number for all conversations
  • Automatic response handling
  • Seamless human takeover
  • Full conversation history

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For Your Customers

  • Simple text messaging
  • Works on any phone
  • No apps needed
  • Always available