How It Works
- Customer texts your dedicated phone number
- AI responds and helps solve their problems
- If needed, conversations seamlessly transfer to human agents
- Everything happens in the same SMS thread
Just like other channels, handoff to human agents is seamless - your team can take over the
conversation when needed while maintaining the full chat history.
Key Features
Instant Support
- 24/7 availability - Quick responses - Natural conversations - Works on any phone
Smart Actions
- Process requests - Check status - Update information - Schedule appointments
Seamless Handoff
- Same phone number - Full history preserved - Context maintained - No channel switching
Universal Access
- Works on any phone - No internet needed - No app installation - Worldwide coverage
Benefits
For Your Team
- Single number for all conversations
- Automatic response handling
- Seamless human takeover
- Full conversation history
For Your Customers
- Simple text messaging
- Works on any phone
- No apps needed
- Always available