AI SMS Support
Introduction
Add SMS support to your AI assistant
Let your AI handle customer support through SMS. Perfect for customers who prefer text messaging or don’t have access to other channels.
How It Works
- Customer texts your dedicated phone number
- AI responds and helps solve their problems
- If needed, conversations seamlessly transfer to human agents
- Everything happens in the same SMS thread
Just like other channels, handoff to human agents is seamless - your team can take over the conversation when needed while maintaining the full chat history.
Key Features
Instant Support
- 24/7 availability
- Quick responses
- Natural conversations
- Works on any phone
Smart Actions
- Process requests
- Check status
- Update information
- Schedule appointments
Seamless Handoff
- Same phone number
- Full history preserved
- Context maintained
- No channel switching
Universal Access
- Works on any phone
- No internet needed
- No app installation
- Worldwide coverage
Benefits
For Your Team
- Single number for all conversations
- Automatic response handling
- Seamless human takeover
- Full conversation history
For Your Customers
- Simple text messaging
- Works on any phone
- No apps needed
- Always available