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Overview

Our Jira integration helps you turn customer feedback into actionable tickets. Whether it’s feature requests, bug reports, or general feedback, our AI can automatically create and categorize Jira tickets based on customer conversations.

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Features

Voice of Customer

Automatically create tickets from: - Customer feedback - Feature requests - Bug reports - Support conversations

Smart Categorization

AI-powered ticket organization: - Project routing - Priority assignment - Label management - Issue type detection

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Setup Process

1

Connect Jira

Link your Jira workspace to Open.cx: - Go to Integrations in your dashboard - Select Jira - Authorize with your Atlassian account
2

Configure Projects

Set up project mapping: - Choose target projects - Define issue types - Set up custom fields - Configure workflows
3

Define Rules

Create ticket creation rules: - Priority mapping - Label assignments - Template customization - Notification settings

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How It Works

  1. Feedback Detection: AI identifies actionable feedback in conversations
  2. Smart Analysis: Categorizes the type of feedback and required action
  3. Ticket Creation: Automatically creates properly formatted Jira tickets
  4. Follow-up: Keeps customers informed about ticket status

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Use Cases

When customers suggest new features, AI creates tickets in your feature backlog with proper categorization and priority.
Automatically create bug tickets when customers report issues, complete with conversation context and severity assessment.
Transform general feedback into improvement tickets, helping track customer sentiment and product suggestions.
Create support tickets when issues need developer attention, with full conversation history attached.

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Best Practices

Template Setup

Create clear ticket templates for different types of feedback

Workflow Mapping

Define clear paths for different types of tickets

Priority Rules

Set up smart priority assignment based on feedback type

Team Notification

Configure proper notification rules for new tickets
Need help setting up? Contact our support team for assistance!
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