Create Jira tickets automatically from customer feedback and conversations
Our Jira integration helps you turn customer feedback into actionable tickets. Whether it’s feature requests, bug reports, or general feedback, our AI can automatically create and categorize Jira tickets based on customer conversations.
Automatically create tickets from:
AI-powered ticket organization:
Connect Jira
Link your Jira workspace to Open.cx:
Configure Projects
Set up project mapping:
Define Rules
Create ticket creation rules:
Feature Requests
When customers suggest new features, AI creates tickets in your feature backlog with proper categorization and priority.
Bug Reports
Automatically create bug tickets when customers report issues, complete with conversation context and severity assessment.
Customer Feedback
Transform general feedback into improvement tickets, helping track customer sentiment and product suggestions.
Support Escalation
Create support tickets when issues need developer attention, with full conversation history attached.
Create clear ticket templates for different types of feedback
Define clear paths for different types of tickets
Set up smart priority assignment based on feedback type
Configure proper notification rules for new tickets
Need help setting up? Contact our support team for assistance!