The general rule here is: Your AI Is As Smart As Its Training Think of your AI like a new employee. No matter how smart they are, they need to learn about your:
  • Products and services
  • Company policies
  • Common customer questions
  • Standard procedures
  • Best practices

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How AI Learning Works

Reading & Understanding

Your AI reads through all the content you provide and learns to understand it deeply

Making Connections

It connects related information to give complete, accurate answers

Following Guidelines

It learns your tone, policies, and preferred ways of handling situations

Staying Updated

It keeps learning as you add new information or make changes

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Best Practices for Great Results

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1. Quality Matters

Just like training a new team member, the quality of training materials directly affects how well your AI performs.
✅ Do This:
  • Use up-to-date documentation
  • Include real examples
  • Provide clear, complete answers
  • Use your actual company voice
❌ Avoid This:
  • Outdated information
  • Incomplete answers
  • Contradictory policies
  • Vague guidelines

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2. Cover the Basics First

Start with the most important information:
  • Frequently asked questions
  • Core product details
  • Basic policies
  • Common procedures
Think about what new support staff need to learn first - that’s what your AI needs too!

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3. Keep It Organized

Group your training content logically:
  • Product information
  • Pricing details
  • Support policies
  • Technical guides
  • Common issues

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4. Regular Updates

Your AI needs to stay current:
  • Update when policies change
  • Add new product information
  • Remove outdated content
  • Refine responses based on customer interactions

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Training Methods

We offer three ways to train your AI:

Quick Training

Instant updates for simple Q&A pairs

Integrations

Connect existing knowledge sources

File Upload

Upload your documents directly

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Common Questions

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Tips for Success

Be Consistent

Use the same terms and explanations across all your training materials

Start Small

Begin with core information and gradually add more as needed

Test Regularly

Try different questions to ensure accurate responses

Get Feedback

Monitor how well the AI handles real conversations
Remember: Your AI becomes more helpful over time as it learns from more quality content and real interactions.