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What’s This?

Our Guaranteed Delivery system makes sure your messages always reach customers - even if they’ve gone offline or switched devices.
Think of it as a smart postal service that always finds the best way to deliver your message!

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How It Works

Smart Fallback

If one channel fails, we automatically try others: - Chat → Email - Phone → SMS + Email - Always finds a way through

Unified Tracking

All conversations stay in one place: - Track every message - See delivery status - Monitor responses

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Common Scenarios

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Key Features

1

Automatic Channel Switching

System detects when a channel isn’t working and switches automatically
2

Multi-Channel Delivery

Uses multiple channels when needed for critical messages
3

Unified Inbox

All conversations in one place, regardless of channel
4

Delivery Confirmation

Track exactly when and how messages are delivered

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Best Practices

Priority Messages

Use multiple channels for urgent communications

Follow-ups

Set automatic follow-up schedules

Channel Selection

Let customers choose their preferred channels

Message History

Keep track of delivery methods used

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Getting Started

Just use our platform normally - Guaranteed Delivery works automatically in the background. No extra setup needed!

Need Help?

Contact our support team at support@open.cx for assistance with message delivery settings.