What’s This?
Our Guaranteed Delivery system makes sure your messages always reach customers - even if they’ve gone offline or switched devices.Think of it as a smart postal service that always finds the best way to deliver your message!
How It Works
Smart Fallback
If one channel fails, we automatically try others: - Chat → Email - Phone → SMS + Email - Always
finds a way through
Unified Tracking
All conversations stay in one place: - Track every message - See delivery status - Monitor
responses
Common Scenarios
Chat Widget Users
Chat Widget Users
When a customer goes offline during chat: - Message saved - Automatically emailed - Chat
continues when they return
Phone Conversations
Phone Conversations
After phone calls: - Follow-ups sent via SMS - Backup copy emailed - Multiple channels for
certainty
Email Communications
Email Communications
For email conversations: - Delivery tracking - Bounce handling - Automatic retries
Key Features
1
Automatic Channel Switching
System detects when a channel isn’t working and switches automatically
2
Multi-Channel Delivery
Uses multiple channels when needed for critical messages
3
Unified Inbox
All conversations in one place, regardless of channel
4
Delivery Confirmation
Track exactly when and how messages are delivered
Best Practices
Priority Messages
Use multiple channels for urgent communications
Follow-ups
Set automatic follow-up schedules
Channel Selection
Let customers choose their preferred channels
Message History
Keep track of delivery methods used
Getting Started
Just use our platform normally - Guaranteed Delivery works automatically in the background. No extra setup needed!Need Help?
Contact our support team at support@open.cx for assistance with message
delivery settings.