Guaranteed Message Delivery
Never miss a customer response - no matter which channel they use
What’s This?
Our Guaranteed Delivery system makes sure your messages always reach customers - even if they’ve gone offline or switched devices.
Think of it as a smart postal service that always finds the best way to deliver your message!
How It Works
Smart Fallback
If one channel fails, we automatically try others:
- Chat → Email
- Phone → SMS + Email
- Always finds a way through
Unified Tracking
All conversations stay in one place:
- Track every message
- See delivery status
- Monitor responses
Common Scenarios
Chat Widget Users
Chat Widget Users
When a customer goes offline during chat:
- Message saved
- Automatically emailed
- Chat continues when they return
Phone Conversations
Phone Conversations
After phone calls:
- Follow-ups sent via SMS
- Backup copy emailed
- Multiple channels for certainty
Email Communications
Email Communications
For email conversations:
- Delivery tracking
- Bounce handling
- Automatic retries
Key Features
Automatic Channel Switching
System detects when a channel isn’t working and switches automatically
Multi-Channel Delivery
Uses multiple channels when needed for critical messages
Unified Inbox
All conversations in one place, regardless of channel
Delivery Confirmation
Track exactly when and how messages are delivered
Best Practices
Priority Messages
Use multiple channels for urgent communications
Follow-ups
Set automatic follow-up schedules
Channel Selection
Let customers choose their preferred channels
Message History
Keep track of delivery methods used
Getting Started
Just use our platform normally - Guaranteed Delivery works automatically in the background. No extra setup needed!
Need Help?
Contact our support team at support@open.cx for assistance with message delivery settings.