Quick Training lets you instantly teach your AI how to handle specific situations without complex setups. It’s perfect for:

  • Immediate Updates: When policies change or you need to quickly adjust AI responses
  • Simple Instructions: Teaching basic company procedures and common responses
  • Testing & Iteration: Trying different approaches to see what works best

Instead of setting up full integrations, you can add knowledge instantly using simple Q&A pairs. For example:

When customer asks: "Can I get a refund?"
AI should respond: "While we don't offer direct refunds, I'd love to help resolve any issues you're having with our product..."

This is especially useful for:

  • New policy announcements
  • Temporary changes
  • Common customer questions
  • Quick fixes to AI behavior
  • Standard procedures

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How It Works

1

Access Quick Training

Go to your dashboard at platform.open.cx and navigate to: AI Training -> Quick Training

2

Add Training Pairs

Create pairs of:

  • What users might ask/say
  • How your AI should respond
3

Save and Train

Your AI will immediately start using these responses

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Example Training Pairs

Here are some examples of how to use Quick Training:

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Refund Policy

When asked about: Refunds, money back, cancel order
Respond with: We currently do not offer refunds. However, we're happy to help resolve any issues you're experiencing with our product.

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Business Hours

When asked about: Opening hours, when are you open, business hours
Respond with: Our support team is available Monday to Friday, 9 AM to 5 PM EST. For urgent issues, you can leave a message and we'll get back to you on the next business day.

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Pricing Questions

When asked about: How much does it cost, pricing, subscription fee
Respond with: Our pricing starts at $49/month for the basic plan. For detailed pricing information, please visit our pricing page at example.com/pricing

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Best Practices

Be Specific

Make your training pairs specific to common scenarios you want to handle

Include Variations

Add different ways users might ask the same question

Keep It Clear

Write responses exactly as you want the AI to communicate

Stay Consistent

Maintain the same tone and policy across all responses

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Tips for Better Training

  1. Be Comprehensive

    Instead of just:
"When they ask for a refund -> Say no refunds"

Better version:
"When they ask about refunds -> We don't currently offer refunds, but I'm happy to help resolve any issues you're having with our product. Could you tell me what's not working for you?"

  2. Include Context

    Instead of just:
"When asked about delivery -> 2-3 days"

Better version:
"When asked about delivery times -> Orders typically arrive in 2-3 business days for domestic shipping. International orders may take 7-10 business days. Would you like me to check the status of your specific order?"

Quick Training is perfect for immediate updates, but for large amounts of content, consider using our knowledge base integrations.

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