What’s This?
Real-time monitoring lets you watch AI conversations as they happen. Think of it as looking over the AI’s shoulder while it works.Key Benefits
Instant Oversight
See every message in real-time
Quick Control
Take over instantly if needed
Quality Assurance
Ensure AI responses meet standards
Training Tool
Learn how AI handles different situations
How to Monitor Conversations
1
Find Active AI Chats
Use the AI filter to see ongoing conversations
2
Open the Monitor
Click any conversation to start watching
3
Take Control (If Needed)
Simply type a message to take over from the AI
Best Practices
When to Monitor
When to Monitor
- New AI deployments - Complex customer issues - High-value conversations - Training periods
When to Take Over
When to Take Over
- Complex issues arise - Customer seems frustrated - AI seems uncertain - Sensitive topics come up