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What’s This?

Real-time monitoring lets you watch AI conversations as they happen. Think of it as looking over the AI’s shoulder while it works.

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Key Benefits

Instant Oversight

See every message in real-time

Quick Control

Take over instantly if needed

Quality Assurance

Ensure AI responses meet standards

Training Tool

Learn how AI handles different situations

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How to Monitor Conversations

1

Find Active AI Chats

Use the AI filter to see ongoing conversations
2

Open the Monitor

Click any conversation to start watchingMonitoring View
3

Take Control (If Needed)

Simply type a message to take over from the AI

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Best Practices

  • New AI deployments - Complex customer issues - High-value conversations - Training periods
  • Complex issues arise - Customer seems frustrated - AI seems uncertain - Sensitive topics come up