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Your AI agent answers from what you put in front of it. OpenCX gives you two complementary surfaces for that knowledge: a Help Center you author directly, and Knowledge Sources you connect from tools you already use.

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Help Center

Author-first content you manage inside OpenCX. Articles, topics, and translations all live here and feed the AI agent on every channel.

Help Center overview

What the Help Center is and how the agent uses it.

Getting Started

Create your first help center and publish an article.

Articles

Write, version, and publish articles.

Topics

Group articles into categories your customers browse.

Multi-Language Support

Translate your help center and answer customers in their language.

Content Validation

Catch broken links, missing translations, and malformed frontmatter before you ship.

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Knowledge Sources

Connect the tools where your knowledge already lives — helpdesks, CRMs, wikis, drives, and websites. OpenCX ingests them and the agent searches across everything.
See the Knowledge Sources group in the sidebar for every connector — Zendesk, Notion, Confluence, Google Drive, Dropbox, Gmail, websites, and more.

Build Agents

Stand up an agent on your channel of choice.

CLI

Manage help center content as code, push from your repo.

AI Actions

Let the agent act on your APIs, not just answer.

Knowledge Sources

Connect Zendesk, Notion, Google Drive, and more.