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What’s This?

Assist Mode lets your team review AI responses before they reach customers. Think of it as a safety net for your AI communications.
Currently available for email channel only. More channels coming soon!

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Key Benefits

Human Oversight

Review AI responses before they go out

Quality Control

Ensure perfect responses every time

Fast Drafting

AI creates first drafts instantly

Easy Editing

Quick adjustments when needed

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How It Works

1

AI Creates Response

When an email arrives, AI drafts a response based on: - Customer’s question - Your knowledge base - Previous interactions
2

Team Reviews

Your team can: - Read AI’s suggested response - See AI’s reasoning and plan - Make any needed edits
3

Take Action

Choose to: - Send the response as-is - Edit then send - Write a completely new response

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AI Response Plan

The AI shows you its thinking process: 
{
  "plan": [
    "1. Check account status",
    "2. Identify issue cause",
    "3. Provide solution steps",
    "4. Add helpful resources"
  ]
}

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Best Practices

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Getting Started

Want to enable Assist Mode? Contact us at mo@open.cx

Ready to get started?

Our team will help you set up Assist Mode and train your team on best practices.