Currently, we support WhatsApp integration through Twilio, with direct WhatsApp Business API and MessageBird integrations coming soon.

​
Requirements

Before you begin, you’ll need:
  • A WhatsApp Business number
  • A Twilio account with WhatsApp enabled
  • Your Twilio Account SID and Auth Token

​
Setup Process

1

Access WhatsApp Settings

You can access the WhatsApp setup in two ways:
  • Navigate to AI Agents -> WhatsApp in the left menu
  • Use CMD/Ctrl + K and type “whatsapp”
2

Enter Your Details

Provide the following information:
  • WhatsApp Business Phone Number
  • Display Name (shown to your customers)
  • Twilio Account SID
  • Twilio Auth Token
3

Save and Enable

Click “Enable WhatsApp” to activate the channel
Your WhatsApp number must be verified with Twilio before it can be used. Check Twilio’s documentation if you haven’t done this yet.

​
Coming Soon

Direct Integration

Connect directly to WhatsApp Business API without third-party providers

MessageBird

Alternative provider support for more flexibility