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The email channel allows your AI to handle support emails through email forwarding. When enabled, incoming emails to your support address are automatically processed, responded to, and managed by your AI.

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Core Functionality

  • Processes incoming support emails
  • Generates and sends responses
  • Handles email attachments
  • Maintains conversation threading
  • Escalates to human agents when needed
  • Preserves original email formatting

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Email Flow

  1. Customer sends email to your support address
  2. Email is forwarded to our system
  3. AI processes the content and context
  4. Response is sent from your original address
  5. Conversation continues in the same thread
All email interactions follow standard email protocols (SMTP/IMAP) and maintain proper headers for threading and tracking.

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Integration Options

You can integrate email support through:
  • Email forwarding (recommended)
  • SMTP configuration
  • API endpoints
See the setup guide for implementation details.

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Handoff Protocol

When human intervention is needed, the system:
  1. Flags the conversation for review
  2. Notifies designated team members
  3. Preserves full conversation context
  4. Maintains email thread continuity
For more details on handoff configuration, see human handoff documentation.