The Shopify integration allows your customers to ask the AI Support Agent to do the following:

  • Get shop details
  • Get order details
  • Search products

The Shopify integration will also enrich the inbox with your customers’ metadata, such as their personal details on the store and their previous orders.

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Prerequisites

  • Auto-archival of orders must be disabled, otherwise the archived orders will not be queryable. To disable auto-archival, go to Settings > General > Order processing and uncheck Automatically archive the order.

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Installation

In your store’s dashboard:

  1. Go to Settings > Apps and sales channels > Develop apps. Or type “Build custom apps” in the Search bar.
  2. Click Allow custom app development and confirm, then click Create an app.
  3. Give it a name (e.g. Open) and click Create app.
  4. Click Overview > Configure admin API Scopes. Or Configuration > Admin API integration > Configure.
  5. Check the following scopes:
    • read_orders
    • read_products
    • read_customers
  6. Click Save.
  7. Go to API Credentials > Access tokens and click Install app. Confirm by clicking Install in the confirmation dialog.
  8. Now, you’ll see the Admin API access token section. Click Reveal token once to reveal the token and save it somewhere safe. If you lose the token you’ll need to Uninstall app then Install again.
  9. Copy your Shopify domain, which is the domain of your store (e.g. example.myshopify.com). This can be found in the top left corner of the Settings section.
  10. Go to your Open account, then navigate to Settings > Integrations > Connect with Shopify. Input your Shopify domain and your token, configure your settings and click Save.