Train via Integrations
Connect your knowledge sources to make your AI smarter
Your AI becomes more powerful when it learns from your existing knowledge sources. Connect your content to help it:
- Answer product questions accurately
- Solve common support issues
- Follow your company’s guidelines
- Provide consistent information
How to Connect
Access Dashboard
Login to your dashboard at platform.open.cx
Navigate to Knowledge Base
In the left menu, go to: AI Training -> Knowledge Base
Choose Integration
Click on your desired integration to start the connection process
After connecting, you can manage your integrations and monitor training progress from the same dashboard section.
Knowledge Sources
We offer seamless integrations with popular platforms and tools. Connect any of these sources with a single click - no complex setup required. Your AI will automatically start learning from your selected content while maintaining all security permissions.
Zendesk
Connect your help center and support history:
- Help articles
- Ticket history
- Support macros
- Resolution templates
Notion
Import your team’s knowledge base:
- Workspace pages
- Team wikis
- Documentation
- Internal guides
Website
Learn from your public content:
- Product pages
- FAQs
- Support guides
- Blog posts
Gmail
Analyze support communications:
- Support emails
- Templates
- Resolutions
- Customer interactions
Intercom
Access chat knowledge:
- Chat history
- Article base
- Templates
- Common responses
Google Drive
Sync your team documents:
- Documents
- Spreadsheets
- Shared files
- Training materials
Confluence
Import your team wiki:
- Technical docs
- Process guides
- Best practices
- Team knowledge
Custom Files
Upload any content:
- PDF documents
- Text files
- HTML content
- Custom formats
Amazon S3
Access your cloud storage:
- Stored documents
- Backup files
- Archive content
- Data exports
Outlook
Learn from business emails:
- Support conversations
- Email templates
- Customer inquiries
- Team communications
Zoho
Import CRM knowledge:
- Customer records
- Support tickets
- Knowledge base
- Email templates
Features
Smart Sync
- Automatic updates
- Real-time learning
- Change detection
Secure Access
- Encrypted connections
- Permission handling
- Data protection
Content Control
- Choose what to share
- Set priorities
- Filter content
Easy Setup
- One-click connect
- Guided process
- Quick start
Best Practices
Need help choosing the right knowledge sources? Contact our team for personalized guidance.
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