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Getting Started

Get started with Open eco system, we provide very simple

Inbox

A single place to manage support requests from web, phone, and email.

AI Web Support

Use our web support to create a chatbot for your website.

AI Phone Support

Use our phone support AI agent to handle customer support on the phone (inbound & outbound).

AI Email Support

Use our email support AI agent to handle customer support via email (inbound & outbound).

AI WhatsApp Support

Use our WhatsApp support AI agent to handle customer support via WhatsApp (inbound & outbound).

AI SMS Support

Use our SMS support AI agent to handle customer support via SMS (inbound & outbound).

AI Actions

Learn how you can make the AI take action and automate your support.

Training the AI

Feed & train the AI with your knowledge base, such as FAQs, documentation, web pages, and more.

Human Handoff

Learn how to use Open to hand off to a human agent when the AI is not able to handle the request.

Contacts and AI Enrichment

Learn how to manage your contacts and enrich them with our +200 million-user database

Sending Emails

Send emails to your contacts, possibly after a specified time delay.

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AI phone calls

Open provide a simple interface to manage AI phone agents on scale. You can create and manage multiple agents, define sequences, and assign them to contacts. You can also define actions to be performed by the agents.

Introduction & Features

What are AI phone calls?

How to create an agent

Learn how to create an AI phone agent.

Adding actions

Learn how to add actions to your AI agent to perform during calls.

Outbound calls

How to make outbound calls to your customers and some considerations.

Inbound calls

How to take inbound calls to be answered by your AI agent.

Handoff to human agent

How do you hand it off to a human agent when the AI is not able to handle the request?

Webhooks

Listen to events from your AI agents and perform actions based on them.

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Integrations

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Support platforms

Do you still have humans? in this case, Open can be used to route all issues that the AI is not able to handle to your existing support platform (still, we offer very good incentives to use Open instead of your existing support platform).

Zendesk

When enabled, all issues that the AI is not able to handle are routed to Zendesk.

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E-commerce platforms

Give your AI Support Agent the power to solve the most recurring L2 and L3 tickets in your store.

Shopify

Amazing AI support for Shopify on all channels.

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Knoweldege base platforms (to train your AI agent)

You can use these integrations to teach and train your AI agents on your knowledge base. This can be used to improve the quality of your support.

Zendesk

Use our AI agents as the front line for Zendesk.

Gmail

Train the AI on all of your support emails.

Notion

Train the AI on any Notion page in your workspace.

Confluence

Train and autosync the AI with your workspace.

Website

Crawl and autosync any website on the internet.

Zendesk Tickets

Train the AI on all solved tickets in your workspace.

Intercom

Train the AI on any support ticket inside Intercom.

Google Drive

Train the AI on Drive files.

Dropbox

Train the AI on your Dropbox.

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Developers APIs

Open provides top of the line APIs for developers to build on top of our platform.

AI phone calls

Programmatically make calls to your customers using our human-like AI phone support.

Inbox

List and manage support requests and conversations from web, phone, and email channels in a single place.

Contacts & AI encrichment

Manage your contacts and enrich them with our +200 million users database

AI Actions

Define actions to be available for your AI agents to perform (channel agnostic)

AI Chat

Build state of the art AI chat experince that is faster than anything on the market w/actions, knowledge base, and more.

AI Sequences

Build and manage your outbound AI sequences (phone, email, etc) with a single API.

Knowledge Base

Manage your knowledge base, such as FAQs, documentation, web pages, and more.