Salesforce MIAW

Overview

The Salesforce MIAW API allows you to sync human agent responses from Salesforce Messaging for In-App and Web (MIAW) into Open.

Authentication

All endpoints require an API key with the salesforce-miaw:write scope. Pass it as a Bearer token in the Authorization header:

curl -X POST https://api.open.cx/salesforce/miaw/webhook \
  -H "Authorization: Bearer <your-api-key>" \
  -H "Content-Type: application/json" \
  -d '{"event": "message:new", "session_id": "your-session-id"}'

Supported Events

Event	Description
`message:new`	A new message was sent in a MIAW conversation

Overview

Blocklist

Autopilot

Organization

Contacts

Sessions

AI Phone Agents

AI Email

AI WhatsApp

AI Actions

AI Outbound Sequencing

Media

AI Training

Resource Usage

Customer Insights

Teams

CSAT

Redaction

Crawl

Tags

Office Hours

Handoff Analytics

SLA Analytics

Workflows (Beta)

Webhooks

Salesforce MIAW

Overview

Authentication

Supported Events

​Overview

​Authentication

​Supported Events

Overview

Authentication

Supported Events