curl --request GET \
--url https://api.open.cx/sla/analytics \
--header 'Authorization: Bearer <token>'{
"coverage_rate": 123,
"total_sessions": 123,
"sla_sessions": 123,
"compliance": {
"overall": 123,
"first_reply": {
"fulfilled": 0,
"breached": 0,
"completed_after_breach": 0,
"active": 0,
"rate": 123
},
"next_reply": {
"fulfilled": 0,
"breached": 0,
"completed_after_breach": 0,
"active": 0,
"rate": 123
},
"resolution": {
"fulfilled": 0,
"breached": 0,
"completed_after_breach": 0,
"active": 0,
"rate": 123
}
},
"percentiles": {
"first_reply": {
"p50": 123,
"p90": 123,
"p95": 123
},
"next_reply": {
"p50": 123,
"p90": 123,
"p95": 123
},
"resolution": {
"p50": 123,
"p90": 123,
"p95": 123
}
}
}Get SLA compliance rates, coverage rate, and response/resolution time percentiles for a date range.
curl --request GET \
--url https://api.open.cx/sla/analytics \
--header 'Authorization: Bearer <token>'{
"coverage_rate": 123,
"total_sessions": 123,
"sla_sessions": 123,
"compliance": {
"overall": 123,
"first_reply": {
"fulfilled": 0,
"breached": 0,
"completed_after_breach": 0,
"active": 0,
"rate": 123
},
"next_reply": {
"fulfilled": 0,
"breached": 0,
"completed_after_breach": 0,
"active": 0,
"rate": 123
},
"resolution": {
"fulfilled": 0,
"breached": 0,
"completed_after_breach": 0,
"active": 0,
"rate": 123
}
},
"percentiles": {
"first_reply": {
"p50": 123,
"p90": 123,
"p95": 123
},
"next_reply": {
"p50": 123,
"p90": 123,
"p95": 123
},
"resolution": {
"p50": 123,
"p90": 123,
"p95": 123
}
}
}Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
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