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GET
Get SLA analytics overview

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

timezone
string
default:UTC
policy_id
string
team_id
string
channel
enum<string>
Available options:
web,
email,
phone_voice,
slack,
sms,
whatsapp,
instagram,
messenger,
api,
web_voice
agent_id
number

Response

Default Response

coverage_rate
number
required
total_sessions
number
required
sla_sessions
number
required
compliance
object
required
percentiles
object
required