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GET
Get phone answer analytics per agent
Agents are judged only on their own rings. answer_rate is answered / (answered + declined + missed); canceled rings, ended because another agent answered or the caller left, are reported but not held against the agent. avg_seconds_to_answer runs from the agent’s ring to their accept and never includes queue time before the ring. answered_within_target counts answers given within the wait’s target, timed the same way, so an agent who picks up quickly after a long queue is credited even though the wait missed the team’s SLA.

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

timezone
string
default:UTC

IANA timezone for day and hour buckets.

team_id
string
Maximum string length: 36
policy_id
string<uuid>
Pattern: ^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

Response

Default Response

user_id
integer
required
Required range: -9007199254740991 <= x <= 9007199254740991
name
string
required
offered
integer
required

Rings this agent received.

Required range: -9007199254740991 <= x <= 9007199254740991
answered
integer
required
Required range: -9007199254740991 <= x <= 9007199254740991
declined
integer
required
Required range: -9007199254740991 <= x <= 9007199254740991
missed
integer
required

Rings that ran out on this agent.

Required range: -9007199254740991 <= x <= 9007199254740991
canceled
integer
required

Rings ended by someone else answering or the caller leaving.

Required range: -9007199254740991 <= x <= 9007199254740991
answer_rate
number
required

answered / (answered + declined + missed), 0–1.

avg_seconds_to_answer
number | null
required

From this agent’s ring to their accept.

answered_within_target
integer
required

Answers given within the target, timed from this agent’s own ring.

Required range: -9007199254740991 <= x <= 9007199254740991