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Returns one row per stint of an agent on a call, oldest answer first, with the same filters as Phone handle time. An agent who leaves a call and comes back to it (a conference guest invited again, a queue ringing them again) has a row for each stint; the handle time reports add those up and count the agent once for that call. Until a row is finished, some parts are still running:
  • talk_seconds is null while the agent is on the call, and final once they leave.
  • after_call_work_seconds and handle_seconds are null until the agent’s after-call work ends.
  • hold_seconds is never null: it is the agent’s hold time so far.
Page with limit (up to 500, default 100) and pass next_cursor back as cursor.